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- Tasks: Manage IT incidents and ensure top-notch customer satisfaction.
- Company: Leading tech solutions provider in Stevenage with a focus on inclusion.
- Benefits: Company pension, health & wellbeing programs, and career development opportunities.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a customer-first attitude.
- Other info: Dynamic environment with diverse colleagues and growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology solutions provider in Stevenage seeks a Service Desk professional to manage IT incidents and ensure customer satisfaction. The ideal candidate will possess strong communication skills and a customer-first attitude, demonstrating ambition and the ability to work in a team.
This full-time, permanent role offers opportunities for career development in a supportive environment with diverse colleagues and a focus on inclusion. Benefits include a company pension and health & wellbeing programs.
IT Service Desk Specialist — Own Incidents & SLA in Stevenage employer: Essential Results Ltd
Contact Detail:
Essential Results Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Specialist — Own Incidents & SLA in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT service desk roles. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your customer-first attitude! During interviews, share specific examples of how you've gone above and beyond for customers in past roles. This will highlight your commitment to customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Specialist — Own Incidents & SLA in Stevenage
Some tips for your application 🫡
Show Your Customer-First Attitude: When writing your application, make sure to highlight your customer-first mindset. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your dedication to customer satisfaction.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application. We appreciate a well-structured response that makes it easy for us to understand your experience and qualifications.
Demonstrate Team Spirit: We love team players! In your application, mention any experiences where you collaborated with others to solve problems or improve processes. This will show us that you can work well within our diverse team.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Essential Results Ltd
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around incident management and SLAs. Familiarise yourself with common issues that might come up in a service desk role, so you can confidently discuss how you'd handle them.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with customers or team members to resolve issues.
✨Emphasise Your Customer-First Attitude
Prepare to share specific instances where you've gone above and beyond for a customer. This will demonstrate your commitment to customer satisfaction and show that you understand the importance of a positive user experience.
✨Be Ready to Discuss Teamwork
This role requires collaboration, so think of examples where you've worked effectively in a team. Highlight how you contribute to a supportive environment and how you handle conflicts or challenges within a group.
