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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve customer issues with a skilled team.
- Company: Established tech solutions provider focused on customer success and innovation.
- Benefits: Full-time role with great perks like health programmes, mentoring, and company events.
- Why this job: Join a dynamic team and make a real difference in customer IT experiences.
- Qualifications: Experience in IT services and strong communication skills are essential.
- Other info: Diverse workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Established in 2001, our client provides information and communications technology solutions and support. They take time to understand and anticipate the challenges facing their customers. Partnering with technology vendors, they deliver market leading technology solutions.
This is a Service Desk role for someone who already has solid experience in a managed IT services business or similar, and is ready to take more ownership of incidents, problems, and customer outcomes. You’ll work as part of a skilled team, acting on various issues while still handling your own tickets end-to-end. You’ll be trusted to troubleshoot, resolve, and communicate effectively with customers, ensuring their IT systems remain stable and well supported.
The team works on a shift pattern – the earliest shift starts at 08:00, and the latest you would finish is 18:00 – there is a rota system when evenings or weekend work is called for.
What makes you a great fit:
- You’re a great communicator – you’ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems.
- You’re ambitious – they are committed to creating career pathways for all their team.
- You put the customer first – they need people that will call when they say they will and go the extra mile to find the right solution.
- You love a process – you’ll be triaging tickets coming through according to type and priority.
- You’re a team player.
What you’ll get from this opportunity:
- Great prospects
- Knowledgeable, high-achieving, experienced colleagues
- Commitment to Diversity and Inclusion – they hire great people from a wide variety of backgrounds.
Please apply or get in touch for more information.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
IT Service Desk in Stevenage employer: Essential Results Ltd
Contact Detail:
Essential Results Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk in Stevenage
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common service desk scenarios. Think about how you’d handle frustrated customers and tricky tech issues. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Remember, you’ll be the first point of contact for customers, so let your personality and problem-solving abilities come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Desk in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in managed IT services and any relevant skills that match what we’re looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and customer-first attitude. Tell us why you’re passionate about IT support and how you can contribute to our mission.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved incidents or problems in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Essential Results Ltd
✨Know Your Tech
Brush up on your technical knowledge related to IT service desk operations. Be ready to discuss common issues you’ve resolved in the past and how you approached them. This shows you’re not just familiar with the tech, but you can also troubleshoot effectively.
✨Communicate Clearly
Since you'll be the first point of contact for customers, practice explaining technical concepts in simple terms. During the interview, demonstrate your communication skills by being clear and concise when answering questions. This will highlight your ability to handle frustrated customers.
✨Show Your Customer Focus
Prepare examples that showcase your commitment to customer satisfaction. Think of times when you went the extra mile to resolve an issue or improve a customer's experience. This will resonate well with the company's emphasis on putting the customer first.
✨Embrace Teamwork
Be ready to discuss how you work within a team, especially in a shift-based environment. Share experiences where collaboration led to successful outcomes. This will demonstrate that you’re a team player who values collective success.
