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- Tasks: Provide 2nd line support for applications, ensuring issues are resolved efficiently.
- Company: Join a specialist IT recruitment firm known for building strong relationships in the tech industry.
- Benefits: Enjoy a hybrid work model, competitive salary up to £45k, and great benefits.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: Experience in applications support, SQL/T-SQL knowledge, and familiarity with tools like Jira and Confluence.
- Other info: This is a one-year fixed-term contract, perfect for gaining valuable experience.
The predicted salary is between 36000 - 54000 £ per year.
SQL Applications Support Analyst
SQL Applications Support Analyst – SQL/ T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack – Hybrid (Warrington) – One-Year Fixed Term Contract – to £45k + good bens
My client has an urgent need for an experienced Applications Support Analyst to join a specialist team supporting a range of new and heritage applications across the Enterprise. The focus of the role is an Applications Support rather than IT Infrastructure. Experience of working in this capacity is essential.
Applications Support Analyst Role and Responsibilities:
– Provide technical triaging and 2nd line applications support across the business
– Ensure that the correct priority and severity are assigned to all applications issues
– Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution
– Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels
– Engage fully with internal stakeholders to re-assign faults and issues where necessary
Applications Support Analyst Skills and Experience:
– A demonstrable track record in an Applications support role focussed on IT applications software rather than IT infrastructure
– Solid experience of using SQL/ T-SQL and knowledge of any of: Salesforce, SaaS, Workday, Elastic Stack or Splunk would be ideal
– Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle
– Experience in the pro-active management of applications upgrades, patches and fixes
– Working knowledge of ITIL processes (change/ problem/ incident management) and excellent communication skills
You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly and assuredly will be of great benefit. You will join a specialist applications support team who work well together so the ability to interact with other technical staff, as well as a large user base, will be required.
SQL Applications Support Analyst – SQL/ T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack – Hybrid (Warrington) – One-Year Fixed Term Contract – to £45k + good bens
Essential Recruitment is a specialist IT recruitment business with an in-depth understanding of the rapidly-changing nature of the IT market. We build long-term relationships with our clients and candidates based on our core values of Trust, Integrity and Delivery
Locations
SQL Applications Support Analyst in Warrington, Cheshire employer: Essential Recruitment
Contact Detail:
Essential Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SQL Applications Support Analyst in Warrington, Cheshire
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Salesforce, Workday, and Splunk. Having hands-on experience or even just a solid understanding of these tools can set you apart from other candidates.
✨Tip Number 2
Brush up on your SQL and T-SQL skills, as these are crucial for the role. Consider working on small projects or exercises that involve querying databases to demonstrate your proficiency during interviews.
✨Tip Number 3
Get comfortable with issue tracking and collaboration tools like Jira and Confluence. Being able to discuss your experience with these tools will show that you're ready to hit the ground running in a team environment.
✨Tip Number 4
Understand ITIL processes, especially around change and incident management. Being able to articulate how you've applied these principles in past roles can demonstrate your readiness for the responsibilities of this position.
We think you need these skills to ace SQL Applications Support Analyst in Warrington, Cheshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SQL/T-SQL and any relevant applications like Salesforce, Workday, or Splunk. Use specific examples to demonstrate your skills in applications support.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Applications Support Analyst role. Mention your familiarity with ITIL processes and your ability to work in a fast-paced environment, as these are key aspects of the job.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience in applications support rather than IT infrastructure. Highlight your problem-solving skills and any experience with issue tracking tools like Jira or Confluence.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Applications Support Analyst.
How to prepare for a job interview at Essential Recruitment
✨Showcase Your SQL Skills
Be prepared to discuss your experience with SQL and T-SQL in detail. You might be asked to solve a problem or explain how you've used these skills in previous roles, so brush up on your technical knowledge and be ready to demonstrate your expertise.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of the tools mentioned in the job description, such as Salesforce, Jira, and Confluence. Being able to discuss how you've used these tools in past experiences will show that you're well-prepared and knowledgeable about the role.
✨Understand ITIL Processes
Since the role requires knowledge of ITIL processes, take some time to review the key concepts of change, problem, and incident management. Be ready to discuss how you've applied these principles in your previous work to manage applications effectively.
✨Demonstrate Strong Communication Skills
As you'll be interacting with both technical staff and a large user base, it's crucial to showcase your communication skills. Prepare examples of how you've successfully communicated complex technical issues to non-technical stakeholders in the past.
