Service Controller Salary: Up to £33,500 per annum Hours: Monday to Friday, 8am – 5pm (42.5 hours per week) Location: Shrewsbury We are looking to recruit an experienced Service Controller to join a busy and established service operation. This is an excellent opportunity for an organised and proactive individual who can effectively coordinate engineers, manage service schedules, and maintain excellent customer communication within a fast-paced environment. The successful candidate will ideally come from a plant, agricultural, construction equipment, or engineering background. Candidates from an automotive service environment will not be considered for this position. Key Responsibilities of a Service Controller: * Coordinate and schedule service engineers and workshop activities. * Manage daily service operations to ensure customer requirements are met efficiently. * Liaise with customers regarding service appointments, breakdowns, and repairs. * Allocate work to engineers and maximise utilisation of resources. * Monitor job progress and ensure work is completed within agreed timescales. * Maintain accurate service records and documentation. * Work closely with parts, workshop, and service teams to ensure the smooth running of operations. * Handle customer queries and provide updates on repair status. * Assist in the planning and administration of preventative maintenance schedules. Candidate Requirements for this Service Controller position: * Previous experience in a Service Controller, Service Coordinator, or similar role. * Background within plant machinery, agricultural equipment, construction equipment, or a related engineering industry. * Strong organisational and scheduling skills. * Excellent communication and customer service abilities. * Ability to prioritise workload in a busy environment. * Competent IT and administrative skills. * Proactive approach with strong attention to detail. This is an excellent opportunity for a highly organised Service Controller to become a key member of a professional service team. You will play a vital role in coordinating engineers, ensuring efficient service delivery, and maintaining high levels of customer satisfaction
Service Controller, Shrewsbury employer: Essential Recruitment
Join a leading fenestration system company in Rotherham, where you can enjoy a supportive work culture that values teamwork and employee well-being. With competitive pay above the national minimum wage, full-time hours, and opportunities for permanent placement, you'll also benefit from excellent onsite facilities, including a fully equipped kitchen and recreational areas. This role not only offers training on side tracker trucks but also encourages personal growth within a thriving industrial environment.
