At a Glance
- Tasks: Coordinate service engineers and manage schedules in a fast-paced environment.
- Company: Established service operation in Shrewsbury with a focus on teamwork.
- Benefits: Competitive salary, Monday to Friday hours, and a dynamic work culture.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a busy team and make a real difference in customer service.
- Qualifications: Experience in plant, agricultural, construction equipment, or engineering preferred.
The predicted salary is between 33500 - 33500 £ per year.
Salary: Up to 33,500 per annum
Hours: Monday to Friday, 8am 5pm (42.5 hours per week)
Location: Shrewsbury
We are looking to recruit an experienced Service Controller to join a busy and established service operation. This is an excellent opportunity for an organised and proactive individual who can effectively coordinate engineers, manage service schedules, and maintain excellent customer communication within a fast-paced environment. The successful candidate will ideally come from a plant, agricultural, construction equipment, or engineering background. Candidates from an automotive service environment will not be considered for this position.
Key Responsibilities of a Service Controller:
- Coordinate and schedule service engineers and workshop activities.
- Manage daily service operations to ensure customer requirements are met efficiently.
- Liaise with customers regarding service appointments, breakdowns, and repairs.
- Allocate work to engineers and maximise utilisation of resources.
- Monitor job progress and ensure work is completed within agreed timescales.
- Maintain accurate service records and documentation.
- Work closely with parts, workshop, and service teams to ensure the smooth running of operations.
- Handle customer queries and provide updates on repair status.
- Assist in the planning and administration of preventative maintenance schedules.
Service Controller, Shrewsbury employer: Essential Recruitment
Join a leading fenestration system company in Rotherham, where you can enjoy a supportive work culture that values teamwork and employee well-being. With competitive pay above the national minimum wage, full-time hours, and opportunities for permanent placement, you'll also benefit from excellent onsite facilities, including a fully equipped kitchen and recreational areas. This role not only offers training on side tracker trucks but also encourages personal growth within a thriving industrial environment.
