Customer Care Executive

Role Overview

We are recruiting for a Customer Care Executive to join our site near Sheffield. This role involves providing high-quality customer support, handling administration tasks, and ensuring customer satisfaction in a fast-paced environment.

Benefits

• Pension scheme
• Free tea and coffee on site
• Free on-site parking
• Temporary ongoing with the potential for a permanent contract

Key Duties

• Provide live telephone support to customers experiencing software and hardware issues
• Log internal and external support calls accurately
• Create reports and maintain documentation
• Validate and process customer orders
• Create sales quotes for general sales and repairs
• Resolve customer complaints in a professional and timely manner
• Handling inbound telephone calls

Experience & Requirements

• Previous experience in customer care
• Experience with administration duties
• Excellent written and verbal communication skills

Hours of Work

Monday to Friday: Hours between 8am-5pm. Mixture of 8am-4pm and 9am-5pm on a weekly rotation.

How to Apply

• Call Megan on 01246 278000 between 8am–5pm, Monday to Friday
• Email your CV to chesterfield@essentialrecruitment.co.uk

If you haven’t heard from us within 72 hours of applying, please assume your application has been unsuccessful on this occasion. We will, however, retain your details for consideration in future vacancies

This vacancy is being advertised by Essential Recruitment (an Employment Business).