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For Companies At a Glance
- Tasks: Provide top-notch customer support and handle admin tasks in a fast-paced environment.
- Company: Join a dynamic team near Sheffield focused on customer satisfaction.
- Benefits: Enjoy free tea, coffee, parking, and a pension scheme.
- Why this job: Make a real difference by helping customers solve their tech issues.
- Qualifications: Previous customer care experience and strong communication skills required.
- Other info: Flexible working hours with potential for permanent contract.
The predicted salary is between 28800 - 43200 £ per year.
Role Overview
We are recruiting for a Customer Care Executive to join our site near Sheffield. This role involves providing high-quality customer support, handling administration tasks, and ensuring customer satisfaction in a fast-paced environment.
Benefits
- Pension scheme
- Free tea and coffee on site
- Free on-site parking
- Temporary ongoing with the potential for a permanent contract
Key Duties
- Provide live telephone support to customers experiencing software and hardware issues
- Log internal and external support calls accurately
- Create reports and maintain documentation
- Validate and process customer orders
- Create sales quotes for general sales and repairs
- Resolve customer complaints in a professional and timely manner
- Handling inbound telephone calls
Experience & Requirements
- Previous experience in customer care
- Experience with administration duties
- Excellent written and verbal communication skills
Hours of Work
Monday to Friday: Hours between 8am-5pm. Mixture of 8am-4pm and 9am-5pm on a weekly rotation.
How to Apply
- Call Megan on 01246 278000 between 8am–5pm, Monday to Friday
- Email your CV to chesterfield@essentialrecruitment.co.uk
If you haven’t heard from us within 72 hours of applying, please assume your application has been unsuccessful on this occasion. We will, however, retain your details for consideration in future vacancies
This vacancy is being advertised by Essential Recruitment (an Employment Business).
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Customer Care Executive employer: Essential Recruitment
Contact Detail:
Essential Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be providing live telephone support, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Prepare some examples of how you've handled customer complaints in the past. Think about specific situations where you resolved issues effectively. This will help you stand out during any interviews or calls.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience and any relevant admin skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care Executive role. Keep it friendly and professional, and let us know what excites you about joining our team.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Essential Recruitment
✨Know Your Customer Care Basics
Brush up on your customer care principles before the interview. Understand common software and hardware issues that customers might face, as well as how to handle complaints effectively. This will show that you’re prepared and knowledgeable about the role.
✨Practice Your Communication Skills
Since excellent written and verbal communication skills are key for this position, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable discussing your experience and handling customer scenarios.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products or services. Knowing what they offer and their customer base can help you tailor your answers and demonstrate your genuine interest in the role during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows that you’re engaged and serious about finding the right fit for both you and the company.
