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- Tasks: Maximise rent collection and support tenants with payment issues in a hybrid role.
- Company: Join a dynamic team focused on community welfare and tenant support.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing or customer service is a plus.
- Other info: Engaging work environment with a focus on teamwork and community impact.
The predicted salary is between 13 - 16 £ per hour.
Rent Officer (Hybrid) needed in Woodrow, £20ph PAYE - Reference: RQ1684494.
Hybrid, 2 office days Wednesday and Friday and 3 days working from home.
Maximise revenue collection in line with targets to recover rent arrears and to enforce related tenancy conditions with emphasis placed on early intervention.
Monitor tenants' rent accounts and take prompt action in accordance with the pre-action protocol and rent collection policy and procedures to prevent the accumulation of debt and homelessness.
Management of sub accounts for court costs and introductory tenancies. Ensuring effective transfer of payments and regular monitoring of cases.
Provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement.
Keep up to date with changes to legislation and in particular the impact of Welfare Reform on both tenants and the organisation.
Assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained, and tenant’s needs are met.
Be responsible for preparing timely and accurate reports on arrears cases and attend Court, prepare all relevant Court papers, and represent the Client in court on possession cases for nonpayment of rent.
Conduct interviews and undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears. Ensuring a presence is maintained in the community.
Create and deliver rent surgeries for schemes with the Borough to assist the tenants with payment issues, creating a positive payment culture and signpost when necessary.
Effectively liaise with Neighbourhood & Tenancy Officers to ensure the delivery of coordinated and efficient services to each resident, including updating household records on IT systems.
Be available to attend the sign up of new tenancies and other tenancy sustainment visits. Provide advice to the tenant on their responsibilities regarding rent payments. Identify if benefit or debt advice is required and make referrals to the Tenancy Sustainment service where appropriate.
Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements.
This is a Full time role on a temporary contract basis.
Rent Officer (Hybrid) in Woodrow employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Officer (Hybrid) in Woodrow
✨Tip Number 1
Get your networking game on! Reach out to people in the housing sector, especially those who work with rent collection or tenancy support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews like a pro! Research common questions for Rent Officer roles and think about how your experience aligns with the job description. Practising your answers will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, be ready to discuss specific examples of how you've maximised revenue collection or supported tenants in the past. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our social media for updates on new roles and tips to help you land that perfect job.
We think you need these skills to ace Rent Officer (Hybrid) in Woodrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rent Officer role. Highlight your experience with rent collection, tenant support, and any relevant legislation knowledge. We want to see how you can maximise revenue collection and help tenants!
Showcase Your Communication Skills: As a Rent Officer, you'll be liaising with tenants and other agencies. Use your application to demonstrate your strong communication skills. Share examples of how you've effectively communicated in past roles, especially in challenging situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness! Make sure to address all key responsibilities mentioned in the job description without rambling on.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application. Plus, it shows you're keen and know where to find us. We can't wait to see what you've got!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of rent collection policies and procedures. Brush up on the pre-action protocol and any recent changes in legislation, especially those related to Welfare Reform. This will show that you’re proactive and ready to tackle the challenges of the role.
✨Show Empathy
As a Rent Officer, you'll be dealing with vulnerable tenants. During your interview, demonstrate your understanding of their situations and how you can assist them. Share examples of how you've helped others in similar circumstances, highlighting your ability to connect and provide support.
✨Prepare for Scenarios
Expect scenario-based questions where you might need to outline how you would handle specific situations, like managing arrears or conducting home visits. Think through potential challenges and your strategies for overcoming them, so you can respond confidently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the tools they use for monitoring rent accounts. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
