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- Tasks: Handle 999 and 101 calls, assess risk, and provide crime prevention advice.
- Company: Join a dynamic team in St Asaph, making a real difference in the community.
- Benefits: Competitive pay of £18.53ph, flexible shifts, and full training provided.
- Why this job: Experience a fast-paced role where every day brings new challenges and rewards.
- Qualifications: Level 4 Welsh language skills and a passion for helping others.
- Other info: Enjoy a supportive work environment with opportunities for career growth.
The predicted salary is between 15 - 22 £ per hour.
Welsh Speaking Communications Operator needed in St Asaph, Denbighshire. The rate is £18.53ph PAYE. This is a temporary role. The successful candidate will play a vital position handling 999 and 101 calls. This is a fast-paced, rewarding career where no two days are the same; operators may deal with cases ranging from missing persons to crimes in progress.
Key Responsibilities:
- Initial Investigation: Assess risk, gather evidence, and provide crime prevention advice.
- Collaborating with Partners: Work alongside emergency services and external agencies.
- Providing Advice: Guide callers and manage expectations about police capabilities.
- Recording Intelligence: Capture community information to support future policing.
- Service Delivery: Maintain professionalism while handling high call volumes.
Shift Patterns: Core schedule: 4 days on, 4 days off, with 10-12 hour shifts (2 days, followed by 2 nights). Full-time workers get schedules 32 weeks in advance, part-time workers 64 weeks in advance. Initial training is 6 weeks full-time in St Asaph or Colwyn Bay. Level 4 Welsh language skills required.
If you are interested in the role please apply on our website with your CV; alternatively, you can email your CV quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references, so please be prepared.
Welsh Speaking Communications Operator in Wales employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Communications Operator in Wales
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives us a chance to see how well you fit into our team!
✨Tip Number 2
Practice your Welsh language skills! Since this role requires Level 4 Welsh, being fluent and confident will set you apart. We want to hear you shine in both your communication and your ability to handle those high-pressure calls.
✨Tip Number 3
Prepare for situational questions that might come up during the interview. Think about how you'd handle various scenarios, like dealing with distressed callers or collaborating with emergency services. We love to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you on our radar and shows that you’re proactive, which is key in this fast-paced environment.
We think you need these skills to ace Welsh Speaking Communications Operator in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Welsh language skills and any relevant experience in communications or emergency services. We want to see how you can bring your unique skills to the role!
Showcase Your Communication Skills: Since this role involves handling 999 and 101 calls, it's crucial to demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you've successfully managed high-pressure situations.
Be Professional and Personable: In your application, reflect a balance of professionalism and approachability. This is key for a role that requires guiding callers and managing their expectations. We love seeing candidates who can connect with people!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s straightforward and ensures your application goes directly to us. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Essential Employment
✨Brush Up on Your Welsh
Since this role requires Level 4 Welsh language skills, make sure you’re comfortable speaking and understanding Welsh. Practise common phrases and scenarios you might encounter during the interview, especially those related to emergency situations.
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of a Communications Operator. Be ready to discuss how you would handle various situations, like assessing risk or collaborating with emergency services. This shows you’re not just interested in the job, but you understand what it entails.
✨Demonstrate Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully managed high-pressure situations or provided effective advice. This will help illustrate your ability to maintain professionalism while handling a high volume of calls.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team collaborates with external agencies. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
