Repairs Scheduling Manager needed in Stevenage
This is a temporary role and the rate is £28.30ph PAYE
The reference number is: 000B 7E82 / 1
The successful candidate will lead and inspire a high-performing team of approximately 60 Repair Planners, Team Leaders and Planners, fostering a culture of excellence, collaboration and continuous improvement.
They will be responsible for ensuring the efficient scheduling and management of repair appointments, delivering outstanding customer service through accurate diagnosis, timely communication and effective resolution of repairs.
Working closely with Contact Centres, Digital teams, field-based operatives and wider business stakeholders, they will drive consistency in ways of working, maximise operational performance and contribute to the development of an industry-leading repair booking service. The successful candidate will play a key role in designing and embedding the 'Ideal Repair Booking Experience', ensuring customers can easily access services through their preferred channels and receive a seamless, positive experience from initial contact through to repair completion.
All our roles may be subject to pre-employment checks including references so please be prepared.
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Repairs Scheduling Manager in Stevenage employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
