Essential Employment in Stevenage is seeking a Repairs Scheduling Manager to lead a high-performing team of Repair Planners, Team Leaders and Planners in a temporary role. You will manage repair appointments and ensure customer service is outstanding.
Working with Contact Centres, Digital teams and field operatives, you will drive consistent ways of working, improve scheduling efficiency and shape the customer experience from first contact to repair completion.
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Repairs Scheduling Lead - Customer Experience & Ops in Stevenage employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
