Essential Employment is seeking a Customer Service Advisor in Solihull for a full-time temporary contract. You will handle enquiries via face-to-face, telephone, email, live chat and SMS, delivering a friendly, professional service.
The role requires a customer-focused, flexible team member who can understand needs, provide guidance and resolve issues across services such as Council Tax, Benefits, Social Services, Registrars and Environmental.
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Solihull Multichannel Customer Service Advisor employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
