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- Tasks: Provide tech support and resolve ICT issues via phone and in person.
- Company: Join a dynamic team in Northallerton focused on ICT solutions.
- Benefits: Earn £15.08 per hour with flexible working options.
- Why this job: Gain hands-on experience in tech support while contributing to a vital service.
- Qualifications: No specific qualifications required; just a passion for technology and problem-solving.
- Other info: Temporary role with potential for future opportunities; apply now!
Rate and Duration: The rate is £15.08 per hour (PAYE). This is a temporary role.
Role Responsibilities:
- Providing technical support by responding to inquiries, evaluating, and resolving issues related to ICT equipment, infrastructure, and applications via phone, in person, and self-service channels.
- Responding to and raising ICT service management cases, categorizing them according to service level agreements, and contributing to service reporting to ensure quality content supporting the wider ICT organization.
Application Process: Interested candidates should apply on our website with their CV or email their CV to Kirsty@essentialemploy.co.uk, quoting the reference number.
Additional Information: Due to high volumes of CVs received, we are unable to respond to all unsuccessful applications. However, we will contact you by phone if your CV progresses to the next stage.
Essential Employment acts as an Employment Business for this vacancy and is an Equal Opportunities Employer. All roles may be subject to pre-employment checks, including references, so please be prepared.
Service Desk Analyst employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
Kirsty@essentialemploy.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common ICT issues and solutions. Being able to discuss specific examples of problems you've solved in the past will show your technical expertise during any interviews.
✨Tip Number 2
Brush up on your communication skills. As a Service Desk Analyst, you'll need to explain technical concepts clearly to non-technical users, so practice articulating your thoughts in a simple and concise manner.
✨Tip Number 3
Research the company’s ICT infrastructure and services. Understanding their specific systems and tools can give you an edge in interviews, as it shows your genuine interest and preparedness for the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Desk Analyst. Familiarise yourself with the technical support aspects and the importance of service management cases.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and ICT. Emphasise any previous roles where you've resolved issues or provided customer service, as this will resonate with the job requirements.
Craft a Strong Cover Letter: If the application allows for it, include a cover letter that explains why you're a great fit for the role. Mention your problem-solving skills and your ability to work under pressure, which are crucial for a Service Desk Analyst.
Follow Application Instructions: Make sure to apply through the specified channels. Submit your CV on the website or email it directly to the provided address, ensuring you quote the reference number to avoid any confusion.
How to prepare for a job interview at Essential Employment
✨Know Your Technical Stuff
As a Service Desk Analyst, you'll need to demonstrate your technical knowledge. Brush up on common ICT issues and solutions, and be ready to discuss your experience with various equipment and applications.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would handle specific technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with Service Level Agreements
Understanding SLAs is crucial for this role. Be prepared to discuss how you would categorise and prioritise service requests based on these agreements, showcasing your ability to manage expectations.
✨Showcase Your Communication Skills
Since you'll be interacting with users via phone and in person, highlight your communication skills. Practice explaining technical concepts in simple terms, as this will be key in resolving user issues efficiently.
