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- Tasks: Manage housing services and support tenants with their needs.
- Company: Join a dynamic team focused on customer care in housing.
- Benefits: Competitive pay, hybrid work model, and a supportive environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Temporary contract with potential for growth in a vibrant team.
The predicted salary is between 15 - 22 £ per hour.
Housing Officer (Hybrid) needed in Rugby, £18.85ph PAYE – Reference: RQ1664379. 3 or 4 days on site per week.
The main responsibilities of the post are to provide all housing management functions of the Client as far as they affect tenants to achieve the Client’s housing objectives and the priorities of the Client. To contribute as a member of a multi‑functional team of housing staff to provide a seamless, qualitative and customer focused service. To contribute as a member of the wider team in creating a positive working environment. To ensure that customer care is maintained to the agreed standards according to the Client’s purpose, aims and values.
Contribute to the delivery of a comprehensive Housing Services in accordance with the Client’s policies and procedures. Deliver the housing service in accordance with the Housing Strategy. Work on own initiative under the general direction of the Housing Services Team Leader and Senior Housing Officer.
Provide a housing management service for all tenants of the Client’s general needs properties. Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e‑mail, efficiently and courteously with particular emphasis on customer care.
Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems. Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.
This is a full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre‑employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
Housing Officer (Hybrid) in Rugby employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Hybrid) in Rugby
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Client’s values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the responsibilities listed in the job description, especially around customer care and housing management.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past where you've successfully resolved issues or improved services. This is key for a Housing Officer role, so have those stories at the ready!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer (Hybrid) in Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight any relevant housing management experience and customer service skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention our values!
Follow the Application Instructions: We want to make this process as smooth as possible for you. Be sure to apply through our website or email your CV as specified in the job ad. Following these instructions shows us you pay attention to detail!
Proofread Before Sending: Before hitting send, give your application a good once-over. Check for typos and ensure everything reads well. A polished application reflects your professionalism and commitment to quality!
How to prepare for a job interview at Essential Employment
✨Know Your Housing Stuff
Make sure you brush up on housing management principles and the specific responsibilities of a Housing Officer. Familiarise yourself with the Client’s policies and procedures, as well as their housing strategy. This will show that you're not just interested in the role, but that you understand what it entails.
✨Customer Care is Key
Since this role emphasises customer care, think about examples from your past experiences where you've provided excellent service. Be ready to discuss how you would handle tenant inquiries or complaints, demonstrating your commitment to maintaining high standards of customer care.
✨Team Player Vibes
This position requires working as part of a multi-functional team, so be prepared to talk about your teamwork skills. Share instances where you've collaborated effectively with others, and how you contributed to creating a positive working environment. Highlighting your ability to work under direction while also taking initiative will be a plus.
✨Prepare for Settling In Scenarios
Since you'll be involved in supporting new tenants during their settling-in period, think about how you would approach this. Prepare to discuss how you would conduct a Settling in Visit and what key points you would cover to ensure tenants feel welcomed and supported in their new homes.
