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- Tasks: Join our team as a Revenues Officer, focusing on reducing arrears and enhancing customer payment behaviours.
- Company: Essential Employment is a leading employment agency committed to equal opportunities.
- Benefits: Earn £22.15 per hour with flexible working options and potential for home visits.
- Why this job: Make a real impact by helping customers while developing your negotiation and communication skills.
- Qualifications: Experience with NEC and Council Tax legislation is essential; Civica Collect experience is a plus.
- Other info: This role requires at least 2 days in the office and may involve occasional home visits.
Revenues Officer needed in South East London Paying £22.15 per hr ref
Full time hours on a temporary basis
We are seeking an experienced Revenues Officer to join our team, focusing on reducing arrears and positively influencing customer payment behaviours. This role involves direct customer contact, payment negotiation, verifying liabilities, discounts, and exemptions, liaising with third parties, and taking appropriate recovery actions tailored to individual circumstances.
Key Requirements:
Extensive experience with NEC (Northgate Revenues) and Council Tax legislation . Experience with Civica Collect (Onestep) is desirable. Strong communication and negotiation skills. Ability to manage sensitive cases with professionalism and empathy. Willingness to attend offices or surrounding areas at least 2 days per week . May involve occasional home visits .
Revenues Officer employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Familiarise yourself with NEC (Northgate Revenues) and Council Tax legislation. Having a solid understanding of these systems will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves payment negotiations, practice scenarios where you can effectively communicate and persuade customers while maintaining professionalism and empathy.
✨Tip Number 3
Network with professionals in the field. Attend local events or online forums related to revenues and council tax to connect with others who may provide insights or even referrals for the position.
✨Tip Number 4
Prepare for potential home visits by considering how you would approach sensitive cases. Think about how to balance professionalism with empathy, as this will be crucial in building trust with customers.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Revenues Officer position. Tailor your application to highlight your relevant experience with NEC and Council Tax legislation.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in revenue management, customer negotiation, and handling sensitive cases. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the company's needs. Mention specific experiences that showcase your communication and negotiation skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Essential Employment
✨Know Your Legislation
Make sure you brush up on NEC and Council Tax legislation before the interview. Being able to discuss these topics confidently will show that you have the necessary expertise for the Revenues Officer role.
✨Demonstrate Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Highlight your negotiation skills and how you've managed sensitive cases, as this is crucial for the position.
✨Show Empathy and Professionalism
Be ready to discuss situations where you've had to handle sensitive cases. Emphasise your ability to approach these situations with empathy and professionalism, which is key in influencing customer payment behaviours.
✨Flexibility and Availability
Since the role requires attending offices or surrounding areas at least two days a week, be prepared to discuss your availability. Showing that you're flexible and willing to meet the job's requirements will make a positive impression.
