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- Tasks: Engage with customers to manage council tax payments and resolve enquiries.
- Company: Join a supportive team in North London focused on community service.
- Benefits: Earn £22.35 per hour with full-time hours on a temporary basis.
- Other info: Opportunity for career growth and experience in public service.
- Why this job: Make a difference in your community while developing valuable communication skills.
- Qualifications: Strong communication skills and a willingness to learn.
Overview
Revenues Officer needed in North London Paying £22.35 per hr ref 1600711
Full time hours on a temporary basis
Key Responsibilities
- Contact customers by phone to discuss outstanding council tax and negotiate payment arrangements.
- Maximise collection through effective communication and accurate data handling.
- Set up council tax accounts and apply relevant discounts, exemptions, and reliefs.
- Initiate and manage recovery procedures in line with council tax legislation.
- Respond to customer enquiries via phone, email, letter, or in person, ensuring high standards of service.
- Assist in the timely dispatch of demand notices, recovery notices, and review letters.
- Maintain and update the revenues database accurately.
- Process system-generated reports and recovery notices according to schedules.
- Support legal proceedings by providing evidence and documentation.
- Assist with investigations into suspected fraud under supervision.
- Handle complex complaints and enquiries professionally.
- Respond to Freedom of Information and Data Subject Access Requests.
- Support the preparation of appeal cases and respond to formal complaints, including those from elected representatives.
How to apply
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Equal Opportunities and checks
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared
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Revenues Officer employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Get to know the company and its values before your interview. This way, you can tailor your answers to show how you fit in with their culture. Plus, it’ll help you ask insightful questions that impress the interviewer!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and handling enquiries, being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple way to keep yourself on their radar.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles like the Revenues Officer position. Plus, it shows you’re proactive and serious about landing the job. Let’s get you started!
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Revenues Officer role. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you understand council tax legislation and the key responsibilities of a Revenues Officer. Brush up on how to handle payment arrangements and recovery procedures, as these will likely come up in your interview.
✨Practice Your Communication Skills
Since you'll be dealing with customers over the phone and in writing, practice clear and professional communication. Role-play common scenarios, like negotiating payment plans or responding to complaints, to build your confidence.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've handled complex enquiries or complaints in the past. Highlight your ability to stay calm under pressure and find effective solutions, as this is crucial for the role.
✨Be Ready for Data Handling Questions
Expect questions about data accuracy and handling sensitive information. Familiarise yourself with best practices for maintaining databases and processing reports, as this will demonstrate your attention to detail and reliability.