Revenues Manager

Revenues Manager needed in Benfleet Paying £500 per day ref 24132

Full time hours on a temporarybasis

• Key ResponsibilitiesService Management
  • Lead, manage and develop the Revenues Service, ensuring the delivery of high-quality customer service and operational excellence.
  • Manage, motivate and support team members through recruitment, induction, supervision, appraisal, training and ongoing professional development.
  • Monitor team performance, implement workforce planning initiatives and support succession planning activities.
  • Establish, review and monitor service standards, objectives and key performance indicators.

  Revenues Administration & Recovery

  • Oversee the administration, billing, collection, recovery and enforcement of Council Tax and Business Rates.
  • Manage the recovery of Sundry Debts and Housing Benefit Overpayments in line with legislation, policy and best practice.
  • Ensure the successful delivery of annual billing exercises, year-end processes and statutory reporting obligations.
  • Authorise and monitor recovery processes including liability orders, insolvency proceedings, bankruptcies, Individual Voluntary Arrangements (IVAs) and enforcement activity.
  • Review and approve recommendations for debt write-offs in accordance with delegated authority and financial regulations.

  Financial Management & Reporting

  • Lead the preparation and submission of statutory returns and financial reports, including Tax Base calculations, NDR1 and NDR3 returns, collection fund reporting and performance statistics.
  • Monitor collection rates, debt levels and income performance, identifying opportunities to maximise revenue collection.
  • Manage service budgets and ensure effective financial control and expenditure monitoring.
  • Work closely with finance teams to support budgeting, forecasting, reconciliations and financial reporting requirements.

  Systems & Continuous Improvement

  • Lead the development, maintenance and optimisation of Revenues and Benefits systems and associated technologies.
  • Work collaboratively with ICT teams and software suppliers to implement upgrades, legislative changes and system enhancements.
  • Review and redesign processes to improve efficiency, service delivery and customer outcomes.
  • Support the implementation of innovative collection and recovery solutions, including data analytics, tracing services and digital initiatives.

  Legislation & Compliance

  • Maintain up-to-date knowledge of legislation, case law and best practice relating to local taxation, debt recovery and revenues administration.
  • Interpret legislative changes and ensure they are implemented effectively within operational procedures.
  • Oversee GDPR compliance and data protection responsibilities within the service area.
  • Manage complex correspondence, complaints, Freedom of Information requests and stakeholder enquiries.

  Partnership & Stakeholder Management

  • Develop and maintain effective relationships with internal stakeholders, enforcement providers, government departments and external agencies.
  • Represent the organisation at meetings, tribunals, professional forums and court proceedings where required.
  • Provide expert advice and guidance on all aspects of revenues administration, collection and recovery.

  Leadership & Strategic Support

  • Contribute to strategic planning, service transformation and continuous improvement initiatives.
  • Lead and support corporate projects and change programmes impacting revenues services.
  • Deputise for senior finance leadership when required.
  • Provide specialist expertise and informed recommendations to senior management on revenues-related matters, risks and opportunities.

All our roles may be subject to pre-employment checks including references so please beprepared

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