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- Tasks: Maximise revenue collection and support tenants with rent arrears and welfare benefits.
- Company: Join a dynamic team focused on community support and tenant welfare.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing or customer service is a plus.
- Other info: Engaging role with a focus on community impact and tenant support.
The predicted salary is between 13 - 16 £ per hour.
Rent Officer (Hybrid) needed in Woodrow, £20ph PAYE - Reference: RQ1684494. Hybrid, 2 office days Wednesday and Friday and 3 days working from home.
Responsibilities include:
- Maximising revenue collection in line with targets to recover rent arrears and enforce related tenancy conditions with emphasis on early intervention.
- Monitoring tenants' rent accounts and taking prompt action in accordance with the pre-action protocol and rent collection policy and procedures to prevent the accumulation of debt and homelessness.
- Management of sub-accounts for court costs and introductory tenancies, ensuring effective transfer of payments and regular monitoring of cases.
- Providing advice on housing and other welfare benefits to tenants and assisting them in maximising income and benefit entitlement.
- Keeping up to date with changes to legislation, particularly the impact of Welfare Reform on both tenants and the organisation.
- Assisting vulnerable tenants by referring them to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained and tenants' needs are met.
- Preparing timely and accurate reports on arrears cases and attending Court, preparing all relevant Court papers, and representing the Client in court on possession cases for non-payment of rent.
- Conducting interviews and undertaking home visits to tenants in connection with matters relating to rent payment and the recovery of arrears, ensuring a presence is maintained in the community.
- Creating and delivering rent surgeries for schemes with the Borough to assist tenants with payment issues, creating a positive payment culture and signposting when necessary.
- Effectively liaising with Neighbourhood & Tenancy Officers to ensure the delivery of coordinated and efficient services to each resident, including updating household records on IT systems.
- Being available to attend the sign-up of new tenancies and other tenancy sustainment visits, providing advice to the tenant on their responsibilities regarding rent payments.
- Identifying if benefit or debt advice is required and making referrals to the Tenancy Sustainment service where appropriate.
- Administration of payment methods including online, phone, payment cards, and Direct Debits, including creation and relevant amendments based on payment arrangements.
This is a full-time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us on Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
Rent Officer (Hybrid) employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Officer (Hybrid)
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your answers and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting a script. Use examples from your past experiences to illustrate your skills.
✨Tip Number 3
Dress appropriately for the interview, even if it's hybrid. First impressions matter! Make sure you look professional, whether you're meeting in person or on a video call. It shows respect for the opportunity.
✨Tip Number 4
Follow up after your interview with a thank-you email. It's a simple gesture that can set you apart from other candidates. Remind them why you're a great fit for the Rent Officer role and express your enthusiasm for the position!
We think you need these skills to ace Rent Officer (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Rent Officer role. Highlight your experience with rent collection, tenant support, and any relevant legislation knowledge. We want to see how you can maximise revenue collection and assist tenants effectively!
Showcase Your Communication Skills: As a Rent Officer, you'll be liaising with tenants and other agencies. Use your application to demonstrate your communication skills. Share examples of how you've successfully advised or supported others in the past – we love a good story!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application. Plus, it shows you're keen on joining our team at StudySmarter. We can't wait to see what you've got!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you brush up on the latest housing legislation and welfare reforms. Being able to discuss how these changes impact tenants will show that you're proactive and knowledgeable, which is crucial for a Rent Officer.
✨Showcase Your Communication Skills
As a Rent Officer, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated with tenants or colleagues in the past, especially in challenging situations. This will demonstrate your ability to handle sensitive conversations.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with rent arrears or supporting vulnerable tenants. Think through some scenarios beforehand and outline your approach to problem-solving and intervention.
✨Highlight Your Organisational Skills
With responsibilities like managing sub-accounts and preparing court papers, organisation is key. Be prepared to discuss how you keep track of multiple cases and ensure timely follow-ups, as this will be vital for success in the role.
