Essential Employment seeks a Customer Complaints Specialist to manage and resolve complaints in a regulated environment. The role is home-based with occasional travel to South East London and requires strong communication and empathetic handling of sensitive issues.
You will investigate complex cases, perform root-cause analysis, and maintain CRM records while contributing to continuous improvement and ensuring timely customer resolutions.
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Remote Customer Complaints Specialist – Empathetic Resolutions employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
