Essential Employment is seeking a Customer Complaints Specialist for a temporary assignment based in SE London. The role is home-based with occasional attendance in South East London.
The target rate is £16.16 per hour PAYE, and the role requires handling sensitive conversations with empathy and professionalism. You will investigate complex issues, perform root-cause analysis, and maintain accurate CRM records while providing fair, timely resolutions.
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Remote Complaints Specialist (Temp) — Regulated Resolution employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
