Project Officer (Complaints) needed in Bristol
This is a temporary role and the rate is £19.37ph PAYE
The reference number is: 5309115
The successful candidate will play a key role in investigating and resolving complex housing condition and disrepair claims, conducting detailed enquiries across a range of housing, repairs and customer service systems to establish accurate case histories and factual timelines.
They will gather and analyse evidence, liaise with operational teams and stakeholders, and prepare clear, comprehensive and evidence-based responses to complaints within agreed timescales. The role requires excellent analytical and problem-solving skills, strong attention to detail, and the ability to manage a high-volume caseload while delivering high standards of customer service. The successful candidate will also identify learning opportunities arising from complaints, contributing to service improvements and helping to ensure fair, thorough and transparent outcomes for residents.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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Project Officer (Complaints) employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
