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- Tasks: Lead a team to ensure repairs are logged and resolved efficiently.
- Company: Join Essential Employment, a supportive and equal opportunities employer.
- Benefits: Earn £18.19 per hour with full-time hours on a temporary basis.
- Why this job: Make a real difference by improving service standards and team performance.
- Qualifications: Leadership skills and experience in administration or customer service.
- Other info: Opportunity for personal growth and development in a dynamic environment.
The predicted salary is between 15 - 22 £ per hour.
Role Repairs Administration Team Leader needed in Norwich — Paying £18.19 per hour.
Responsibilities:
- Lead, supervise, and support a team of Repairs Administrators.
- Ensure repairs are logged, scheduled, and closed down accurately and within agreed timescales.
- Monitor team performance, ensuring KPIs, targets, and service standards are met.
- Oversee daily coordination with planners, operatives, contractors, and customer service teams.
- Handle complex customer queries and resolve escalated issues.
- Review workflows and implement improvements to enhance efficiency.
- Maintain accurate records using repairs management systems.
- Support managers with reporting, data insights, training, and service development.
How to apply: If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
About the employer: Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references, so please be prepared.
Repairs Administration Team Leader in Norwich employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administration Team Leader in Norwich
✨Tip Number 1
Get to know the company! Research Essential Employment and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to team leadership and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that demonstrate your ability to lead a team, handle complex queries, and improve workflows. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Repairs Administration Team Leader in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams and managing repairs administration. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t forget to mention your ability to handle complex customer queries and resolve issues. We want to see how you can bring your problem-solving skills to our team!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: While you can email your CV, we encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes it easier for you!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you understand the role of a Repairs Administration Team Leader inside out. Familiarise yourself with the responsibilities listed in the job description, like logging repairs and monitoring team performance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to discuss your leadership style and past experiences. Think of specific examples where you've successfully supervised a team or resolved complex issues. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Customer Queries
Given that you'll be handling complex customer queries, prepare for potential scenarios you might face. Think about how you would approach resolving escalated issues and improving customer satisfaction. This will show that you can think on your feet and prioritise customer service.
✨Bring Data Insights to the Table
As part of the role, you'll need to support managers with reporting and data insights. Brush up on any relevant data management systems and be prepared to discuss how you've used data to improve workflows or team performance in the past. This will highlight your analytical skills and readiness to contribute to service development.
