Essential Employment is seeking a Housing Resolutions Officer in North London to manage and resolve housing-related enquiries, service requests, and complaints, delivering a positive customer experience. You will investigate complex cases, liaise with internal teams, prepare clear responses, and help drive service improvements while maintaining accurate records and meeting set timescales.
The role requires strong communication, policy knowledge, and the ability to prioritise a diverse caseload,
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North London Housing Resolutions Specialist employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
