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- Tasks: Review ASB reports, prioritise risks, and provide expert advice to the contact centre.
- Company: Join a supportive team in Norwich focused on community welfare.
- Benefits: Competitive pay of £20.08ph PAYE with temporary contract flexibility.
- Other info: Opportunity for personal growth in a dynamic work environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and ability to handle complex cases.
The predicted salary is between 40000 - 40000 £ per year.
Tenancy Specialist needed in Norwich. This is a temporary contract initially paying £20.08ph PAYE.
The successful candidate will be responsible for reviewing all new ASB reports and will prioritise these according to the risk. The Tenancy Specialist Triage Officer will provide expert advice to the contact centre on more complex cases, identify and correct errors and gather crucial information from complainants in addition to providing a responsive support service to regional teams.
They will be providing contact centre colleagues with advice on how to correctly log and categorise ASB cases, considering thresholds for investigation.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre‑employment checks including references so please be prepared.
Tenancy Specialist PXC1 in Norfolk employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Specialist PXC1 in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in tenancy or ASB roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy and ASB cases. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! When you get the chance to speak with potential employers, highlight your knowledge of ASB reporting and how you can help streamline their processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Tenancy Specialist role.
We think you need these skills to ace Tenancy Specialist PXC1 in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Specialist role. Highlight your experience with ASB reports and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Expertise: Since the role involves providing expert advice, don’t shy away from sharing specific examples of how you've handled complex cases in the past. We love seeing real-life scenarios that demonstrate your problem-solving skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Essential Employment
✨Know Your ASB Inside Out
Make sure you brush up on your knowledge of Anti-Social Behaviour (ASB) reports. Understand the different types of cases and how they are prioritised based on risk. This will help you demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified and corrected errors in complex cases. Highlight your ability to gather crucial information and provide effective support, as this is key for the Tenancy Specialist role.
✨Familiarise Yourself with Contact Centre Dynamics
Since you'll be advising contact centre colleagues, it’s important to understand their processes. Research how ASB cases are logged and categorised, and think about how you can improve these processes based on your past experiences.
✨Prepare for Pre-Employment Checks
As mentioned in the job description, be ready for pre-employment checks including references. Have your documents and references organised so you can provide them quickly if asked. This shows you're proactive and ready to start!