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- Tasks: Manage service charges and rents for 7000 homes while ensuring transparency and compliance.
- Company: Dynamic housing organisation focused on community engagement and support.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a team that values fairness and efficiency in housing services.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 41000 - 41000 £ per year.
The Service Charge & Rent Officer leads on managing agents and carries out the administration, and communication of service charges and rent application for 7000 homes, homeowners, freeholders on estate and garages.
Key responsibilities include:
- Setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges, ensuring compliance with legislation and transparency for tenants and residents.
- Applying rent and charges to accounts and on relet.
- Working closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner.
- Advocating for tenants to ensure value for money and quality of service.
Service Charge Budgeting and Forecasting:
- Liaising with departments (e.g., Housing and Asset) to gather data and ensure that the budgeting process reflects the true costs of services provided to residents.
Billing and Administration:
- Issuing the annual rent and charges with regulatory requirements and best practice.
- Ensuring all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
- Billing service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice.
- Calculating individual service charges for each property, ensuring all costs are appropriately allocated and apportioned.
Managing Agents:
- Scrutinising the managing agents bills and challenging incorrect billing.
- Processing managing agent bills within timescales.
- Calculating the managing agents estimated costs and actual costs to our tenants.
Compliance and Regulatory Management:
- Ensuring that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.
- Ensuring that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements.
Resident Engagement and Communication:
- Providing clear and transparent communication to residents regarding service charge billing, including responding to queries and explaining charges in an understandable manner.
- Being the main point of contact for resident enquiries regarding their service charge and rents.
This is a full time role on a Permanent basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV quoting the reference number.
Essential Employment is acting as an Employment Agency in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website.
Locations
Service Charge & Rents Officer (Hybrid) in Norfolk, Norwich employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge & Rents Officer (Hybrid) in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with service charges and rents. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of relevant legislation and best practices. Be ready to discuss how you would handle specific scenarios related to service charge management.
✨Tip Number 3
Showcase your communication skills! Since this role involves liaising with residents and contractors, practice explaining complex topics in simple terms. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and keen to join our team.
We think you need these skills to ace Service Charge & Rents Officer (Hybrid) in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Charge & Rents Officer role. Highlight relevant experience and skills that match the job description, especially around service charge management and compliance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of the responsibilities and how you can contribute to transparency and efficiency in the service charge process.
Be Clear and Concise: When filling out your application, keep your language clear and concise. Avoid jargon unless it's relevant to the role. We want to see your communication skills shine through, especially since you'll be engaging with residents.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Essential Employment
✨Know Your Numbers
As a Service Charge & Rents Officer, you'll be dealing with a lot of figures. Brush up on your budgeting and forecasting skills before the interview. Be ready to discuss how you would approach calculating service charges and ensuring compliance with regulations.
✨Understand the Legislation
Familiarise yourself with relevant laws like the Leasehold Reform Act. Being able to talk about how these regulations impact service charge management will show that you're serious about compliance and transparency, which is key for this role.
✨Communication is Key
This role involves a lot of resident engagement. Prepare examples of how you've effectively communicated complex information in the past. Think about how you would explain service charges to residents who may not have a financial background.
✨Show Your Problem-Solving Skills
You’ll need to resolve queries and disputes professionally. Come prepared with examples of how you've handled similar situations before. Highlight your ability to challenge incorrect billing and work collaboratively with managing agents.