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- Tasks: Manage service charges and rents for 7000 homes, ensuring transparency and compliance.
- Company: Saffron Housing Trust, a forward-thinking housing association.
- Benefits: Competitive salary of £49,680, hybrid working, and career development opportunities.
- Other info: Flexible office presence and a supportive team environment.
- Why this job: Make a real difference in the community while developing your management skills.
- Qualifications: Experience in financial management and strong communication skills required.
The predicted salary is between 49680 - 49680 £ per year.
Service Charge & Rents Manager (Hybrid) needed in Norwich, £49,680 per annum - Reference: SC2. Hybrid working - very flexible on office presence.
The Service Charge & Rents Manager is operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000 homes, homeowners, freeholders on estate and garages Saffron Housing Trust.
Key responsibilities include:
- Setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges, ensuring compliance with legislation and transparency for tenants and residents.
- Working closely with internal teams, residents, and contractors to ensure transparency, fairness, and efficiency in the service charge process, as well as resolving any queries or disputes in a timely and professional manner.
- Deputising for the Head of Services Charges, Rent and Income collection in matters related to Service Charges and Rents.
Service Charge Budgeting and Forecasting:
- Develop, implement, and manage the annual service charge budgets for all properties within the Housing Association’s portfolio, ensuring accuracy and transparency.
- Monitor service charge income and expenditure, ensuring that costs are within budget and that service charge forecasts are updated regularly.
- Gather data to ensure that the budgeting process reflects the true costs of services provided to residents.
Billing and Administration:
- Ensure the annual rent and charges are issued in line with regulatory requirements and best practice.
- Ensure all tenants that have a service charge or personal charge receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
- Ensure the timely and accurate billing of service charges to tenants, ensuring all charges comply with relevant lease agreements, regulatory requirements, and best practice.
- Oversee the accurate calculation of individual service charges for each property, ensuring all costs are appropriately allocated and apportioned.
- Issue annual service charge accounts, ensuring all tenants receive clear and concise breakdowns of the charges, with transparent explanations for any changes in costs.
Compliance and Regulatory Management:
- Ensure that service charge, estate-based charges and utility billing arrangements comply with the relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.
- Regularly review and update service charge policies to ensure compliance with new legal requirements, industry standards, and organisational priorities.
- Ensure that all statutory obligations are met, including the provision of annual service charge certificates and accurate reporting in line with regulatory requirements.
This is a full-time role on a Permanent basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV quoting the reference number. You will always hear from us by phone if we are able to take your CV forward to the next stage.
Locations
Service Charge & Rents Manager (Hybrid) in Norfolk, Norwich employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge & Rents Manager (Hybrid) in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service charges and tenant relations, so you can show how your experience aligns with their mission. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to compliance and budgeting. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Charge & Rents Manager (Hybrid) in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Charge & Rents Manager. Highlight your experience with service charge management, budgeting, and compliance. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Share specific examples of how you've successfully managed service charges or resolved tenant disputes in the past.
Be Clear and Concise: When filling out your application, clarity is key. Use straightforward language and avoid jargon. We appreciate transparency, just like we do with our service charges, so make sure your application reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Essential Employment
✨Know Your Numbers
As a Service Charge & Rents Manager, you'll be dealing with budgets and financial data. Brush up on your understanding of service charge calculations, budgeting processes, and compliance regulations. Be ready to discuss how you've managed similar responsibilities in the past.
✨Showcase Your Communication Skills
This role requires clear communication with tenants, contractors, and internal teams. Prepare examples of how you've effectively resolved disputes or communicated complex information in a straightforward manner. Highlight your ability to advocate for tenants while ensuring transparency.
✨Understand the Legislation
Familiarise yourself with relevant laws like the Leasehold Reform Act and other housing legislation. Be prepared to discuss how you ensure compliance in your work. This shows that you’re not just knowledgeable but also proactive about staying updated with legal requirements.
✨Demonstrate Team Collaboration
You'll be working closely with various teams, so it's essential to show that you can collaborate effectively. Think of examples where you've worked with others to achieve a common goal, especially in managing service charges or resolving tenant issues.