At a Glance
- Tasks: Take inbound calls and provide out-of-hours advice and support.
- Company: Join a supportive team at Essential Employment.
- Benefits: Flexible hours, competitive pay, and a chance to gain valuable experience.
- Other info: Temporary role with potential for full-time opportunities.
- Why this job: Perfect for night owls looking to make a difference while earning.
- Qualifications: Computer skills and telephony experience required.
The predicted salary is between 12 - 15 £ per hour.
Temporary Call Centre Role
We have 2 call centre roles available. Temporary role initially until the end of August to be reviewed. 22 hours, 5pm – 10:30pm. Taking inbound calls offering out of hours advice and support service.
Requirements:
- Enhanced DBS check necessary.
- Working on a 3‑week rolling rota, 22 hours per week.
Week 1: 17:00 – 22:30 Monday to Friday (weekend off)
Week 2: 17:00 – 22:30 Monday to Friday (weekend off)
Week 3: 09:00 – 21:00 Saturday and Sunday (Monday to Friday off)
Full‑time Role
Full‑time role, 37 hours, 11:00pm – 7am. The role is shift‑based across 7 days. Shift pattern is from 23:00 to 07:00am, working permanent night duty. 3‑week rota with weekend working.
Requirements:
- Experience using computers and telephony skills.
- Enhanced DBS check necessary.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.
Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre‑employment checks including references so please be prepared.
Night Shift Call Centre Advisor (Temporary) employer: Essential Employment
At Essential Employment, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our Night Shift Call Centre Advisors benefit from flexible working hours, competitive pay, and opportunities for professional growth within a dynamic team environment. Located in a vibrant area, we provide our employees with the chance to make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Call Centre Advisor (Temporary)
✨Tip Number 1
Make sure you know the ins and outs of the role before you apply. Familiarise yourself with the shift patterns and requirements, so you can confidently discuss how your skills match what they're looking for.
✨Tip Number 2
Practice your phone skills! Since this is a call centre role, it’s crucial to be comfortable on the phone. Try role-playing with a friend or family member to get used to handling calls and providing support.
✨Tip Number 3
When you apply, don’t just send your CV. Use our website to showcase your personality in your application. A little bit of enthusiasm can go a long way in making you stand out!
✨Tip Number 4
Be ready for the pre-employment checks! Have your references lined up and ensure your Enhanced DBS check is sorted. This shows you're organised and ready to jump into the role without any hiccups.
We think you need these skills to ace Night Shift Call Centre Advisor (Temporary)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in call centre roles or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your telephony skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Night Shift Call Centre Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this position.
Check Your Details:Before hitting send, double-check your application for any typos or errors. We appreciate attention to detail, and a polished application shows us you care about making a good impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Essential Employment
✨Know the Shift Patterns
Make sure you understand the shift patterns for the role. Familiarise yourself with the 3-week rolling rota and be ready to discuss your availability. This shows that you're serious about the job and can adapt to the required hours.
✨Highlight Your Communication Skills
As a Night Shift Call Centre Advisor, you'll be taking inbound calls. Prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or provided excellent customer service over the phone.
✨Prepare for the DBS Check
Since an Enhanced DBS check is necessary, be ready to discuss any relevant background information. If you have any concerns, it’s better to address them upfront rather than waiting for the interviewers to ask.
✨Show Your Tech Savvy Side
You'll need to use computers and telephony systems, so brush up on your tech skills. Be prepared to talk about your experience with these tools and how you can quickly learn new systems if needed.
