At a Glance
- Tasks: Take inbound calls and provide out-of-hours advice and support.
- Company: Join a supportive team at Essential Employment.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference.
- Other info: Temporary role with potential for full-time opportunities.
- Why this job: Perfect for night owls looking to gain experience in a dynamic environment.
- Qualifications: Computer skills and telephony experience required; Enhanced DBS check needed.
The predicted salary is between 12 - 15 £ per hour.
Temporary Call Centre Role
We have 2 call centre roles available. Temporary role initially until the end of August to be reviewed. 22 hours, 5pm – 10:30pm. Taking inbound calls offering out of hours advice and support service.
Requirements:
- Enhanced DBS check necessary.
- Working on a 3‑week rolling rota, 22 hours per week.
Week 1: 17:00 – 22:30 Monday to Friday (weekend off)
Week 2: 17:00 – 22:30 Monday to Friday (weekend off)
Week 3: 09:00 – 21:00 Saturday and Sunday (Monday to Friday off)
Full‑time Role
Full‑time role, 37 hours, 11:00pm – 7am. The role is shift‑based across 7 days. Shift pattern is from 23:00 to 07:00am, working permanent night duty. 3‑week rota with weekend working.
Requirements:
- Experience using computers and telephony skills.
- Enhanced DBS check necessary.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.
Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre‑employment checks including references so please be prepared.
Night call centre advisor employer: Essential Employment
At Essential Employment, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our night call centre advisors benefit from flexible shift patterns, competitive pay, and opportunities for professional growth within a dynamic team environment, all while making a meaningful impact by providing essential support to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Night call centre advisor
✨Tip Number 1
Make sure you know the ins and outs of the role before you apply. Familiarise yourself with the call centre environment and the specific hours required. This will help you stand out as someone who’s genuinely interested in the position.
✨Tip Number 2
Practice your phone skills! Since this role involves taking inbound calls, it’s crucial to be comfortable speaking on the phone. Try role-playing with a friend or family member to get used to handling different types of calls.
✨Tip Number 3
Don’t forget about your DBS check! Make sure you have all the necessary documentation ready to go. This shows that you’re organised and serious about the role, which can really impress potential employers.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly. So, get your CV polished and hit that apply button!
We think you need these skills to ace Night call centre advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in call centre roles or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your telephony skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Night Call Centre Advisor role. Keep it friendly and professional, and let us know what excites you about working with us.
Check Your Details:Before hitting send, double-check your application for any typos or errors. We appreciate attention to detail, and a polished application shows us you care about making a good impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and it helps us keep everything organised. Plus, you’ll get to see more about what we do!
How to prepare for a job interview at Essential Employment
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Night Call Centre Advisor role. Familiarise yourself with the shift patterns and the nature of the calls you'll be handling. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Highlight Your Communication Skills
As a call centre advisor, strong communication skills are key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues over the phone. This will demonstrate your ability to provide excellent support during the interview.
✨Prepare for DBS Check Questions
Since an Enhanced DBS check is necessary for this role, be ready to discuss your background and any relevant experiences. Be honest and upfront about your history, as this will build trust with the interviewer and show your integrity.
✨Show Flexibility and Team Spirit
This role involves working on a rolling rota, so it's important to express your willingness to adapt to different shifts. Share examples of how you've worked well in a team or adapted to changing schedules in the past, as this will highlight your suitability for the job.
