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- Tasks: Assist social housing customers by taking calls and reporting repairs.
- Company: Essential Employment, a supportive and equal opportunities employer.
- Benefits: Competitive pay of £13.69ph and full-time hours.
- Why this job: Make a difference in people's lives while gaining valuable customer service experience.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Temporary contract with potential for future opportunities.
The predicted salary is between 28500 - 36000 £ per year.
Customer Service Advisor needed in Newcastle-upon-Tyne £13.69ph PAYE - Reference: 5288462
To take calls from social housing customers reporting a repair. A typical example would be a customer reporting a fault with their boiler.
This is a Full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
Customer Service Advisor in Newcastle upon Tyne employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research common customer service scenarios, especially in social housing, so you can show off your knowledge during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be taking calls from customers, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or follow relevant pages. You never know when a connection might lead to a job opportunity!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience, especially in handling customer queries or repairs, as this will show us you understand the job.
Showcase Your Communication Skills: Since you'll be taking calls from customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you'd interact with customers.
Be Professional Yet Approachable: While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can make a big difference in customer service roles, so let that come across in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common issues customers might face, like reporting repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value what the interviewer is saying and can help you provide more thoughtful answers.
✨Show Empathy
Customer service is all about understanding and helping people. Be prepared to share examples of how you've handled difficult situations in the past. Highlight your ability to empathise with customers, especially when they’re frustrated or upset.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
