Customer Services Advisor needed in Macclesfield, £13.45ph PAYE - Reference: 5305834
To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.
- Receive all customer enquiries and service requests received face to face and via the telephone to resolve as many requests at first point of contact as possible.
- Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests.
- Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
- Manage customer complaints, compliments and suggestions in accordance with the procedures.
- Contribute ideas that create efficiencies or improvements in customer facing and other processes.
This is a Full time role on a temporary contract basis.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please beprepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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Customer Services Advisor in Macclesfield employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
