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- Tasks: Manage emergency calls and provide top-notch customer care in a dynamic environment.
- Company: Join a supportive team dedicated to making a difference in people's lives.
- Benefits: Earn £13.90ph, enjoy flexible shifts, and gain valuable experience.
- Why this job: Be the lifeline for those in need while developing essential skills.
- Qualifications: Experience with call handling and a passion for helping others.
- Other info: Part-time role with opportunities for growth and learning.
The predicted salary is between 11 - 16 £ per hour.
Lifeline Control Operator needed in Loughborough, £13.90ph PAYE - Reference: OR21521.
The role is 24 hours per week based on a 4 day rolling shift pattern:
- Day 1: 22.30-06.30
- Day 2: 17.30-22.30
- Day 3: 12.00-17.30
- Day 4: 06.30-12.00
4 days off then start on Day 1 shift. It is office based, some shifts will be lone working.
You will ideally have experience working with Tunstall PNC call taking.
Key Responsibilities:
- Ensure that all calls taken are answered in a polite and courteous manner, within target times and actions taken are recorded in accordance with procedures.
- Analyse, input, update and accurately record relevant information promptly and efficiently, providing any associated administrative support as required.
- Liaise with the customer's family, next of kin, keyholders, emergency services, Emergency Call-out Officers and other appropriate persons or services on behalf of the customer, whilst maintaining the principles of confidentiality.
- Provide high standard of customer care and guidance to all customers when dealing with alarm activations and requests for assistance or support.
- Liaise with other members of the Warden Services team to ensure a high quality, seamless service to customers.
- Ensure that any Disaster Recovery Plans are executed efficiently and effectively.
- Receive and make calls using appropriate Disaster Recovery equipment at other service providers or locations when necessary.
- Respond to out-of-hours emergency calls in a prompt, courteous and responsible manner, deciding upon the appropriate action, on-call staff or agency to contact in accordance with procedures.
- Respond to requests for entry to CBC properties via the door entry system ensuring appropriate care in providing security to tenants.
- Prepare clear and concise reports on serious incidents to the Control Centre Team Leader in accordance with procedures.
This is a part-time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
Lifeline Control Operator in Loughborough employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Control Operator in Loughborough
✨Tip Number 1
Make sure you know the ins and outs of the Lifeline Control Operator role. Brush up on your call-taking skills and be ready to showcase your experience with Tunstall PNC during interviews. We want to see how you can handle those emergency calls like a pro!
✨Tip Number 2
Practice your customer care skills! This job is all about providing top-notch support, so think of examples where you've gone above and beyond for customers. We love hearing about your real-life experiences that show you can keep calm under pressure.
✨Tip Number 3
Don’t forget to prepare for those tricky questions about confidentiality and disaster recovery plans. We want to know how you'd handle sensitive situations, so have some scenarios ready to discuss. It’ll show us you’re serious about keeping our customers safe!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re keen and ready to jump into the role. We can’t wait to see your CV and hopefully chat soon!
We think you need these skills to ace Lifeline Control Operator in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lifeline Control Operator role. Highlight any relevant experience, especially with Tunstall PNC call taking, and showcase your customer care skills. We want to see how you fit into our team!
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do in our calls!
Show Your Personality: Don’t be afraid to let your personality shine through! We’re looking for someone who can provide high-quality customer care, so share examples of how you've done this in the past. It helps us get to know you better!
Apply Through Our Website: Remember to apply through our website for the best chance of success! It streamlines the process for us and ensures your application is seen by the right people. We can’t wait to hear from you!
How to prepare for a job interview at Essential Employment
✨Know the Shift Patterns
Familiarise yourself with the specific shift patterns mentioned in the job description. Being able to discuss how you can adapt to the 24-hour work schedule will show your commitment and understanding of the role.
✨Demonstrate Customer Care Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle emergency situations calmly and courteously, as this is crucial for a Lifeline Control Operator.
✨Understand the Technology
If you have experience with Tunstall PNC call taking or similar systems, be ready to discuss it. If not, do some research on the technology used in emergency call handling to show your willingness to learn.
✨Practice Confidentiality Scenarios
Think about how you would handle sensitive information and maintain confidentiality when liaising with customers and emergency services. Prepare to discuss these scenarios during the interview to demonstrate your professionalism.
