Complaints Investigation Officer needed in Loughborough
This is a temporary role and the rate is £18.96ph PAYE
The reference number is: OR117325
The successful candidate will collate and present customer feedback and customer insight to enable the improvements service processes across the organisation and be the first point of contact for the Corporate Complaint Policy. They will administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints, provide advice and guidance on insurance arrangements to services as the service requires, assist with relevant aspects of the risk management framework and manage the delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Essential Employment is an Equal Opportunities Employer.
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Complaints Investigation Officer in Loughborough employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
