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- Tasks: Provide a person-centred housing income collection service and manage customer enquiries.
- Company: Join a supportive team in Camden focused on making a difference.
- Benefits: Earn £21.80 per hour with flexible working hours.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Temporary role with potential for future opportunities.
The predicted salary is between 21 - 22 £ per hour.
Income Officer needed in Camden. This is a temporary contract paying £21.80ph PAYE. The successful candidate will be expected to provide a person‐centred housing income collection service for a Sheltered Housing which will include:
- Responsibility for income collection for housing stock, from early intervention and debt prevention to initiating possession proceedings, preparation of legal papers and attendance at court, execution of warrants and attending evictions.
- Responding to customer enquiries relating to housing income identifying opportunities for early intervention and prevention of arrears.
- Taking payments over the phone.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre‐employment checks including references so please be prepared.
Income Officer in London employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income collection. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing income collection. Be ready to discuss how you would handle specific scenarios, like dealing with arrears or customer enquiries.
✨Tip Number 3
Showcase your skills! If you have experience with early intervention and debt prevention, make sure to highlight that in conversations. We want to see how you can bring value to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about landing the Income Officer role.
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in income collection and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to showcase your customer service skills! Since this role involves responding to customer enquiries, let us know about your experience in handling similar situations and how you’ve successfully resolved issues in the past.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the role of an Income Officer.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you understand the ins and outs of income collection, especially in a housing context. Brush up on relevant laws and procedures, like possession proceedings and debt prevention strategies. This will show that you're not just interested in the role, but that you’re also knowledgeable about it.
✨Prepare for Customer Scenarios
Since you'll be dealing with customer enquiries, think about common scenarios you might face. Prepare some examples of how you would handle difficult conversations or prevent arrears. This will demonstrate your problem-solving skills and your ability to provide a person-centred service.
✨Practice Your Communication Skills
As an Income Officer, clear communication is key. Practice explaining complex information in simple terms, especially when discussing payments over the phone. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Show Your Empathy
This role requires a compassionate approach, so be ready to discuss how you can support residents facing financial difficulties. Share any past experiences where you've successfully helped someone in a similar situation. This will highlight your suitability for a person-centred role.
