At a Glance
- Tasks: Manage billing and collections for various council services while ensuring compliance.
- Company: Join a supportive team in Wembley focused on community services.
- Benefits: Earn £18.07 per hour with flexible working arrangements.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Billing & Collection Officer needed in Wembley. This is a temporary contract paying £18.07ph PAYE.
The successful candidate will take responsibility for the accurate billing, collection, and recovery of:
- Council Tax
- Business Rates
- Adult Social Care debt
- Parking and Road Traffic charges
- Sundry Debt
- Housing Benefit overpayments
They will identify liable parties, assess entitlement to discounts, exemptions, reductions, and refunds, and maintain precise billing and invoicing records across all revenue streams. They will provide clear, high-quality responses to customer and stakeholder enquiries, ensuring debts progress through the appropriate recovery processes to maximise collection and minimise arrears, while balancing fairness to individuals with the organisation’s financial interests.
All duties will be carried out in line with relevant legislation, case law, policies, and procedures to deliver efficient, compliant, and customer-focused services.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV quoting the reference number.
Billing & Collection Officer in London employer: Essential Employment
As a Billing & Collection Officer in Wembley, you will join a supportive and dynamic team dedicated to delivering high-quality services to the community. Our work culture prioritises employee development, offering opportunities for growth and training while ensuring a fair and balanced approach to customer interactions. With competitive pay and a commitment to equal opportunities, we strive to create a rewarding environment where your contributions make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Collection Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the billing and collections field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Council Tax and Business Rates. Familiarise yourself with common questions and practice your responses. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t just apply and forget! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask about the next steps in the process.
✨Tip Number 4
Make sure your CV is tailored for the role. Highlight your experience with debt recovery and customer service. We want to see how you can bring value to the team, so don’t hold back on showcasing your skills!
We think you need these skills to ace Billing & Collection Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing & Collection Officer role. Highlight your experience with billing, collections, and customer service. We want to see how your skills match what we're looking for!
Showcase Relevant Experience:When writing your application, focus on your previous roles that involved debt recovery or financial management. We love seeing specific examples of how you've handled similar responsibilities in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Essential Employment
✨Know Your Numbers
As a Billing & Collection Officer, you'll be dealing with various financial figures. Brush up on your knowledge of Council Tax, Business Rates, and other relevant charges. Be prepared to discuss how you would handle discrepancies or complex billing situations.
✨Understand the Legislation
Familiarise yourself with the relevant legislation and policies that govern billing and collections. This will not only show your commitment but also help you answer questions about compliance and best practices during the interview.
✨Customer Service is Key
Since this role involves responding to customer enquiries, think of examples where you've provided excellent customer service. Be ready to explain how you would balance the need for collection with fairness to individuals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would approach a situation where a customer disputes a charge or requests a refund. Practising these scenarios can help you articulate your thought process clearly.
