At a Glance
- Tasks: Deliver exceptional customer service to carers via phone, email, and chat.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Earn £12.79 per hour with flexible working hours and training opportunities.
- Other info: Full-time temporary role with opportunities for personal growth and development.
- Why this job: Make a real impact by helping carers balance their responsibilities and well-being.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26500 - 27500 £ per year.
Customer Service Advisor needed in Lincoln, £12.79ph PAYE – Reference: OR104369
Responsibilities
- Provide an exceptional customer service experience to all Carers that reach the Customer Service Centre, regardless of contact method (Telephone, Email, E-referrals, Chat).
- Using your knowledge and judgement, ensure all contacts are dealt with proportionately and in accordance with relevant legislation, policies and procedures (e.g., the care act / framework and safeguarding) and keep up to date with legislation changes as required.
- Through effective call control and a strength-based methodology gather the required information showing empathy and understanding to the carers concerns, whilst recording accurately on the appropriate IT systems.
- Providing solutions and problem solving for the carer using a strength-based approach.
- Provide relevant and accurate information and guidance to support the Carers to maintain their unpaid caring role whilst balancing their own quality of life.
- Identification of need for and production and updating of Carers Emergency Response Plans.
- Undertake follow up calls to confirm information and advice provided has been successful and provide appropriate outcomes.
- Ensure all carers are dealt with courteously, fairly and without prejudice, including where necessary, networking with 3rd party organisations to support non-English speaking carers.
- Liaise with other professionals to identify the most appropriate next steps for the carer.
- Identify and prioritise urgent contacts and respond appropriately without delay.
- To provide an administrative function to support the service.
- Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training including Mandatory and Service Area courses.
- Actively identifies where amendments are required to the Knowledge base and notifies a Specialist, Officer or Team Leader.
- Build relationships with colleagues, clients, professionals, and 3rd party organisations as appropriate; demonstrating a willingness to readily share knowledge, offer support and promote a culture of continuous improvement.
- Respond positively to change and take a flexible approach to all aspects of work.
- Strive to achieve individual and team objectives and targets.
- Comply to the Customer Service Centre’s PCI data security standards and protocols.
This is a full time role on a temporary basis.
Customer Service Advisor in Lincoln employer: Essential Employment
As a Customer Service Advisor in Lincoln, you will join a supportive and dynamic team dedicated to providing exceptional service to carers. Our company fosters a culture of empathy and continuous improvement, offering comprehensive training and development opportunities to enhance your skills. With competitive pay and a commitment to work-life balance, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Lincoln
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate – you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Advisor. This will help you feel more confident and prepared to tackle any questions they throw your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in providing exceptional customer service and any relevant knowledge of legislation like the care act. We want to see how you can bring your unique skills to our team!
Showcase Your Empathy:In your application, emphasise your ability to understand and empathise with customers' concerns. Use examples from your past experiences where you've successfully resolved issues while maintaining a caring approach. This is key for us at StudySmarter!
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially in a role that involves liaising with various stakeholders.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Customer Service Advisor. Brush up on relevant legislation like the Care Act and safeguarding policies. This will show that you’re not just interested in the role, but that you understand the importance of providing exceptional service.
✨Practice Empathy
During the interview, demonstrate your ability to empathise with carers. Use examples from your past experiences where you’ve successfully handled customer concerns. This will highlight your strength-based approach and show that you can connect with people on a personal level.
✨Showcase Problem-Solving Skills
Be prepared to discuss how you would handle specific scenarios that may arise in the role. Think about how you would gather information and provide solutions for carers. This will illustrate your proactive mindset and ability to think on your feet.
✨Build Rapport
Remember, interviews are a two-way street! Engage with your interviewers and build rapport. Ask questions about the team culture and how they support each other. This shows you’re keen to be part of a collaborative environment and that you value teamwork.
