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- Tasks: Manage income collection and recovery for leaseholders while ensuring customer satisfaction.
- Company: Join a dynamic team in Wembley with a focus on finance and customer service.
- Benefits: Competitive pay, hybrid working model, and a supportive work environment.
- Why this job: Make a difference in the community by helping leaseholders manage their finances.
- Qualifications: Experience in finance or customer service is a plus.
- Other info: 7-month placement with potential for growth and development.
Leasehold Finance Officer (Hybrid) needed in Wembley, £20.74ph
PAYE – Reference:5279470
Working Pattern: Hybrid – 2 days from home
Initial duration of placement: 7 months
Responsibilities:
- Deliver an effective income collection and recovery service in accordance with legislation, policies, performance standards/targets and customer satisfaction requirements for Leaseholders.
- Maintain the service charge and major works database/module making accurate changes to customer accounts.
- Carry out a range of financial administrative functions to ensure the successful delivery of Leasehold services.
Customer Service:
- Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help.
- Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers’ expectations.
- Support the calculation of charges for estimates and actuals and ensure these are distributed in a timely manner to secure full recovery of leaseholder recharges for major works and to enable timely processing of final accounts.
- Maintain and update electronic and manual records, including supporting documentation, in relation to annual and major works properties and provide clear and timely reports for investigations, as and when required, to leaseholders and/or representatives.
- Record and report any errors or inaccuracies within the accounting processes and financial recording systems, and implement any appropriate improvements to ensure an efficient service.
This is a full time role on a temporary basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre‑employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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Leasehold Finance Officer (Hybrid) employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Finance Officer (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those who work with leasehold services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for finance roles. We recommend practising your answers out loud, so you sound confident and ready to tackle any scenario they throw at you.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your previous work or projects that highlight your experience in income collection and recovery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Leasehold Finance Officer (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Leasehold Finance Officer role. Highlight relevant experience in income collection and recovery services, and don’t forget to mention any specific legislation or policies you’re familiar with.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Mention your customer satisfaction focus and how you can meet performance standards.
Showcase Your Skills: In your application, be sure to showcase skills that are crucial for this position, like attention to detail and effective communication. We want to see how you can contribute to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Essential Employment
✨Know Your Numbers
As a Leasehold Finance Officer, you'll be dealing with income collection and recovery. Brush up on relevant financial metrics and legislation that could come up in the interview. Being able to discuss these confidently will show your expertise and readiness for the role.
✨Understand the Customer Perspective
Customer satisfaction is key in this role. Think about how you can demonstrate your understanding of leaseholders' needs and concerns. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues.
✨Familiarise Yourself with Hybrid Work
Since this position is hybrid, be ready to discuss how you manage your time and productivity when working from home. Share any tools or strategies you use to stay organised and connected with your team, as this will highlight your adaptability.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s policies, performance standards, and how they measure success in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.