Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maintain and support ICT infrastructure for teaching and administration across the school.
- Company: Join a supportive educational environment focused on technology and learning.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Why this job: Make a real difference in education by ensuring reliable tech support for students and staff.
- Qualifications: Strong ICT knowledge and a proactive, customer-focused approach.
- Other info: Dynamic role with potential for career advancement and skill development.
The predicted salary is between 35000 - 42000 £ per year.
The Senior Schools Support Technician plays a pivotal role in maintaining and supporting the ICT infrastructure that underpins teaching, learning, and administration across the school. This post ensures the school’s systems, networks, and user support remain secure, efficient, and fit for purpose, enabling effective teaching delivery and operational efficiency.
The ICT service supports all users of technology across the school – staff, pupils, and where relevant, parents. The team ensures that technology is a reliable, secure tool in delivering curriculum outcomes and administrative functions. It also works in partnership with external service providers and suppliers for support, procurement, and development projects.
This role involves leading the technical day-to-day operation and support of ICT systems and networks, providing guidance to staff and resolving complex technical issues. It will suit an individual with strong ICT knowledge and a proactive, customer-focused approach who enjoys problem-solving and taking responsibility for delivering a quality technical support service. Although the role includes some limited management responsibility, it remains hands-on and would suit someone who combines technical expertise with practical delivery.
The role may, on occasions, require the need to visit other educational sites that are in the same area to support colleagues during times of high demand or absence. This is a key support-level post with responsibility for technical ownership, though strategic planning, high-level budget control, and external negotiation remain within senior leadership, business management structures, or senior Schools ICT colleagues.
Key tasks:- Deliver and maintain a reliable and efficient ICT infrastructure including networks, servers, wireless systems, internet connectivity, and end-user devices.
- Provide high-quality support to school staff and students across administrative and curriculum ICT needs.
- Diagnose and resolve ICT hardware and software faults, escalating complex issues as appropriate.
- Manage the installation, configuration, and upgrading of ICT equipment, peripherals, and software across the school.
- Monitor system performance and carry out preventative maintenance and updates to minimise disruption and ensure system integrity.
- Ensure systems are secure, including appropriate backups, virus protection, and compliance with school data protection policies.
- Maintain documentation for systems, procedures, and inventories to ensure compliance with audit and asset management processes.
- Support the procurement of ICT equipment and services in line with school procedures and budget constraints.
- Supervise ICT support staff or apprentices if applicable, including task allocation.
- Attend training opportunities and contribute to the development and improvement of school ICT practices.
IT Support employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Network, network, network! Reach out to your connections in the education sector or IT support. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions and scenarios related to ICT support. Practice explaining your problem-solving process clearly and confidently.
✨Tip Number 3
Showcase your hands-on experience! Whether it’s through personal projects or previous roles, be ready to discuss specific examples of how you've tackled technical issues and improved systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that IT Support role.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT skills and experiences that match the job description. We want to see how your background aligns with the role of Senior Schools Support Technician, so don’t hold back on showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting ICT in schools and how your proactive, customer-focused approach makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully diagnosed and resolved technical issues. We love seeing how you tackle challenges head-on, so share those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Essential Employment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to ICT systems, networks, and user support. Be ready to discuss specific technologies you've worked with and how you've resolved complex issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky technical problems before. Think about situations where you had to think on your feet or come up with creative solutions to keep things running smoothly.
✨Demonstrate Your Customer-Focused Approach
Since this role involves supporting staff and students, be prepared to talk about how you prioritise user needs. Share experiences where you went above and beyond to ensure a positive experience for users.
✨Familiarise Yourself with School Policies
Understand the importance of data protection and compliance in an educational setting. Be ready to discuss how you would ensure systems are secure and compliant with school policies during the interview.
