IT Service Desk Analyst needed in Shrewsbury Paying £15.59 per hr ref RQ1798836
Full time hours on a temporarybasis
Key Responsibilities
- Provide first and second-line IT support to end users across the organisation.
- Diagnose and resolve hardware, software, network, and system issues.
- Log, prioritise, and manage incidents and service requests through the IT service management system.
- Troubleshoot issues relating to Microsoft Windows, Microsoft 365, Active Directory, and associated technologies.
- Set up, configure, and deploy desktops, laptops, mobile devices, and peripheral equipment.
- Support user account administration including password resets and access management.
- Assist with planned technology rollouts, upgrades, installations, and maintenance activities.
- Provide deskside support and hands-on assistance to staff at the main council hub.
- Escalate complex technical issues where necessary and liaise with third-party suppliers.
- Maintain accurate records of work undertaken and update support documentation.
- Contribute to continuous improvement initiatives and technology projects.
Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please beprepared.
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IT Service Desk Analyst employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
