Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ICT infrastructure management and digital services in a dynamic environment.
- Company: Join Essential Employment, a forward-thinking agency committed to equal opportunities.
- Benefits: Enjoy a competitive salary of £60,000 and a permanent full-time position.
- Why this job: This role offers hands-on experience and the chance to lead in tech innovation.
- Qualifications: Degree in Computer Science and 5 years' experience with key technologies required.
- Other info: Pre-employment checks will be conducted, including references.
The predicted salary is between 48000 - 72000 £ per year.
ICT Service Manager needed in South East London Paying £60,000 per annum ref 25236
Full time hours on a permanent basis
We’re seeking an experienced ICT Service Manager to lead the management of ICT infrastructure, IaaS systems, SaaS platforms, and digital services. This is a hands-on role requiring deep technical expertise and strong leadership in a fast-paced environment.
Key Requirements:
Degree in Computer Science or related field (essential) Microsoft 365 certifications and advanced Office skills 5 years’ experience with Intune, SharePoint, SaaS platforms, Cisco, Azure, and AD Strong knowledge of Windows Server, Exchange, Teams telephony, Hyper-V, VMware, and backup/DR solutions Proficiency in PowerShell, networking protocols, and ITSM frameworks Excellent communication, time management, and customer service skills
ICT Service Manager employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Manager
✨Tip Number 1
Make sure to showcase your technical expertise during any interviews. Be prepared to discuss specific projects where you've successfully managed ICT infrastructure or implemented SaaS solutions, as this will demonstrate your hands-on experience.
✨Tip Number 2
Network with professionals in the ICT field, especially those who have experience in service management. Attend industry events or join online forums to connect with others and gain insights that could help you stand out in your application.
✨Tip Number 3
Familiarise yourself with the latest trends and technologies in ICT service management. Being knowledgeable about emerging tools and practices can give you an edge in discussions and show your commitment to staying current in the field.
✨Tip Number 4
Prepare to demonstrate your leadership skills by sharing examples of how you've effectively led teams or projects in the past. Highlighting your ability to manage people and processes will be crucial for this role.
We think you need these skills to ace ICT Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ICT service management. Emphasise your technical expertise with Microsoft 365, Intune, SharePoint, and other specified technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing ICT infrastructure. Mention specific projects or achievements that demonstrate your capabilities in a fast-paced environment.
Highlight Certifications: Clearly list your Microsoft 365 certifications and any other relevant qualifications. This will help you stand out as a candidate who meets the essential requirements for the role.
Showcase Soft Skills: In your application, don't forget to mention your excellent communication, time management, and customer service skills. These are crucial for the role and should be evident in your CV and cover letter.
How to prepare for a job interview at Essential Employment
✨Showcase Your Technical Expertise
As an ICT Service Manager, you'll need to demonstrate your deep technical knowledge. Be prepared to discuss your experience with Microsoft 365, Intune, SharePoint, and other relevant technologies. Highlight specific projects where you've successfully implemented or managed these systems.
✨Emphasise Leadership Skills
This role requires strong leadership in a fast-paced environment. Share examples of how you've led teams or projects, focusing on your ability to motivate others and manage conflicts. Discuss your approach to fostering collaboration and communication within your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past challenges you've faced in ICT management and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Excellent Communication Skills
Strong communication is key in this role, especially when dealing with customers and stakeholders. Practice articulating complex technical concepts in simple terms. Be ready to discuss how you've handled customer service issues and improved user satisfaction in previous roles.
