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For Companies At a Glance
- Tasks: Be the friendly face of housing support, helping residents with their needs.
- Company: Join Essential Employment, a company dedicated to providing equal opportunities.
- Benefits: Enjoy a competitive pay rate of £19.26ph and gain valuable experience.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: This is a temporary role with potential for future opportunities.
Housing Support Front Desk Receptionist needed in Stoke on Trent. The rate is £19.26ph PAYE. This is a temporary role.
The successful candidate will ensure that every resident receives a high standard of service and support. You will be the first point of contact for residents, helping them navigate housing services, resolve issues, and access the support they need.
Key Responsibilities:- Deliver exceptional customer service to all visitors and residents.
- Manage reception areas, including information displays, key logs, and rooftop access requests.
- Book appointments and record resident visits using the CRM system.
- Handle challenging situations with professionalism and empathy.
- Resolve customer issues at first contact and manage complaints constructively.
- Raise repair jobs and process card payments for services.
- Maintain a clean and welcoming reception environment.
- Provide administrative support, including raising purchase orders and ordering supplies.
- Conduct outbound wellbeing calls to vulnerable residents.
- Serve as a trained first aider for the Housing Service Centre.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references.
Housing Support Front Desk Receptionist employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Front Desk Receptionist
✨Tip Number 1
Familiarise yourself with the housing services in Stoke on Trent. Understanding local resources and support systems will help you provide better assistance to residents and demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills, especially in handling challenging situations. Role-playing scenarios can prepare you for real-life interactions and show potential employers that you can manage complaints effectively.
✨Tip Number 3
Get comfortable with using CRM systems, as you'll be required to book appointments and record visits. Familiarity with these tools can set you apart from other candidates who may not have this experience.
✨Tip Number 4
Highlight any previous experience in administrative roles or customer-facing positions during your interview. Sharing specific examples of how you've successfully supported others will make a strong impression.
We think you need these skills to ace Housing Support Front Desk Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Housing Support Front Desk Receptionist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administrative skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle challenging situations with professionalism.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to maintaining a welcoming reception environment.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Essential Employment
✨Showcase Your Customer Service Skills
As a Housing Support Front Desk Receptionist, you'll be the first point of contact for residents. Be prepared to share examples of how you've delivered exceptional customer service in previous roles, highlighting your ability to handle challenging situations with professionalism and empathy.
✨Familiarise Yourself with the Role's Responsibilities
Make sure you understand the key responsibilities outlined in the job description. This includes managing reception areas, handling complaints, and conducting wellbeing calls. Being knowledgeable about these tasks will demonstrate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as a resident's complaint or a request for urgent assistance. Practising your responses to these scenarios can help you convey your problem-solving skills and ability to remain calm under pressure.
✨Emphasise Your Administrative Skills
The role involves various administrative tasks, such as booking appointments and processing payments. Highlight any relevant experience you have with CRM systems or similar software, and be ready to discuss how you maintain organisation and efficiency in your work.
