Housing Support Front Desk Receptionist

Housing Support Front Desk Receptionist needed in Stoke on Trent

The rate is £19.26ph PAYE

This is a temporary role

The reference number is: RQ1537818

The successful candidate will ensure that every resident receives a high standard of service and support. You will be the first point of contact for residents, helping them navigate housing services, resolve issues, and access the support they need.

Key Responsibilities

• Deliver exceptional customer service to all visitors and residents.
• Manage reception areas, including information displays, key logs, and rooftop access requests.
• Book appointments and record resident visits using the CRM system.
• Handle challenging situations with professionalism and empathy.
• Resolve customer issues at first contact and manage complaints constructively.
• Raise repair jobs and process card payments for services.
• Maintain a clean and welcoming reception environment.
• Provide administrative support, including raising purchase orders and ordering supplies.
• Conduct outbound wellbeing calls to vulnerable residents.
• Serve as a trained first aider for the Housing Service Centre.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.ukquoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

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