Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage housing services and support tenants in a customer-focused role.
- Company: Join a dynamic team at a leading housing organisation.
- Benefits: Competitive pay, hybrid working, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Temporary contract with potential for future opportunities.
The predicted salary is between 18 - 19 £ per hour.
Housing Officer (Hybrid) needed in Rugby, £18.85ph PAYE - Reference: RQ1664379
Responsibilities:
- The main responsibilities of the post are to provide all housing management functions of the Client as far as they affect tenants to achieve the Client’s housing objectives and the priorities of the Client.
- To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.
- To contribute as a member of the wider team in creating a positive working environment.
- To ensure that customer care is maintained to the agreed standards according to the Client’s purpose, aims and values.
- Contribute to the delivery of a comprehensive Housing Services in accordance with the Client’s policies and procedures.
- Deliver the housing service in accordance with the Housing Strategy.
- Work on own initiative under the general direction of the Housing Services Team Leader and Senior Housing Officer.
- Provide a housing management service for all tenants of the Client’s general needs properties.
- Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
- Liaise with the Senior Housing Officer and Housing Services Team Leader and other Officers, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
- Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a Settling in Visit.
This is a full time role on a temporary contract basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
Housing Officer (Hybrid) employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their goals, especially around customer care and housing management. We want to see you shine!
✨Tip Number 3
Practice common interview questions related to housing services. Think about scenarios where you've provided excellent customer service or resolved tenant issues. This will help you feel more confident when it’s your turn to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Officer (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight any relevant housing management experience and customer service skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention our values!
Follow the Application Instructions: We want to make this process as smooth as possible for you. Be sure to apply through our website or email your CV as specified in the job description. Following these steps shows us you pay attention to detail!
Be Prepared for Pre-Employment Checks: Just a heads up, we’ll be conducting pre-employment checks, including references. Make sure you have your references lined up and ready to go, so we can move forward quickly if you’re selected!
How to prepare for a job interview at Essential Employment
✨Know Your Housing Stuff
Make sure you brush up on housing management principles and the specific responsibilities of a Housing Officer. Familiarise yourself with the Client’s policies and procedures, as well as their housing strategy. This will show that you're not just interested in the role, but that you understand what it entails.
✨Customer Care is Key
Since this role emphasises customer care, think about examples from your past experiences where you've provided excellent service. Be ready to discuss how you would handle tenant inquiries or complaints, showcasing your problem-solving skills and empathy.
✨Team Player Vibes
This position requires working within a multi-functional team, so be prepared to talk about your teamwork experiences. Share specific instances where you collaborated effectively with others to achieve a common goal, highlighting your ability to contribute to a positive working environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the team. This shows your genuine interest and helps you gauge if the company culture aligns with your values. Consider asking about the challenges the team currently faces or how success is measured in this role.
