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- Tasks: Support customers with benefits and manage housing accounts effectively.
- Company: Join a dynamic team focused on community support and engagement.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Temporary contract with potential for career advancement.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in customer support and strong communication skills.
The predicted salary is between 45000 - 50000 £ per year.
Responsibilities:
- Supporting customers to ensure they have all benefits in place, including Universal Credit housing costs, housing benefits, council tax reduction, and providing access to other funds to maximise income.
- This may involve making referrals or signposting to other organisations and making safeguarding referrals.
- Ensuring all accounts are effectively managed by contacting customers by letter, phone and carrying out frequent home visits, and resolving and supporting complex cases.
- Developing, building and maintaining relationships with key stakeholders, customers, staff and external agencies including tenancy and lettings teams.
- Collaborating with other teams and external organisations to provide comprehensive support to residents.
- Undertaking the preparation and service of legal notices and representing the client at court, including attending evictions, making applications on Possession Claims Online, putting together court bundles and presenting cases in front of a judge.
- Seeking methods of promoting and developing resident involvement and participation, initiating resident involvement, participation and consultation, participating in estate walkabouts, estate surveys, and ensuring compliance with The Social Housing Regulation Act 2023.
This is a full‑time role on a temporary contract basis.
If you are interested in the role, please apply on our website with your CV, or email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre‑employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always, however, hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us on Twitter, Facebook, LinkedIn or via our website www.essentialemploy.co.uk.
Housing Income Officer (Hybrid) employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Officer (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially when it comes to supporting customers and managing complex cases.
✨Tip Number 3
Practice your communication skills! As a Housing Income Officer, you'll need to build relationships with various stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to follow our process.
We think you need these skills to ace Housing Income Officer (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Income Officer role. Highlight relevant experience, especially in supporting customers with benefits and managing accounts. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and stakeholders, emphasise your communication skills. Share examples of how you've effectively communicated complex information or resolved issues in the past. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward applications that get right to the heart of your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application. Plus, it shows you're keen on joining our team. We can't wait to see what you bring to the table!
How to prepare for a job interview at Essential Employment
✨Know Your Benefits Inside Out
Make sure you’re well-versed in the various benefits like Universal Credit and housing benefits. Brush up on how they work and how they can help customers maximise their income. This knowledge will show your potential employer that you’re ready to support clients effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex information in the past, whether it was through letters, phone calls, or face-to-face meetings.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you’ve resolved complex cases or supported individuals in challenging situations. Highlight your approach to problem-solving and how you collaborate with others to find solutions.
✨Familiarise Yourself with Legal Processes
Since the role may involve legal notices and court representation, it’s beneficial to have a basic understanding of these processes. Research common legal terms and procedures related to housing to demonstrate your preparedness and interest in the role.