Essential Employment is seeking a Project Officer (Complaints) for a temporary role in Bristol. You will investigate and resolve complex housing condition and disrepair claims, building detailed case histories and timelines from a range of systems.
You will gather and analyse evidence, liaise with operational teams, and prepare clear, evidence-based responses within agreed timescales, while handling a high-volume caseload and delivering excellent customer service. This is a PAYE role.
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Housing Complaints Investigator & Case Analyst employer: Essential Employment
As a leading organisation in homelessness prevention, we pride ourselves on fostering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the community. Our team enjoys comprehensive training opportunities, competitive benefits, and the chance to work closely with various agencies and community groups, enhancing their professional growth while contributing to vital social change. Located in a vibrant area, our office provides a dynamic environment where innovation and compassion drive our mission to prevent homelessness.
