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- Tasks: Lead and improve responsive housing repairs services while tackling complex challenges.
- Company: Dynamic housing service provider in Bristol with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working options, and opportunities for professional growth.
- Other info: Join a supportive team with a commitment to equal opportunities.
- Why this job: Make a real difference in housing services and enhance customer experiences.
- Qualifications: Proven experience in turning around underperforming services and strong leadership skills.
Head Of Service Responsive Repairs (Hybrid) needed in Bristol, £465.55 to 659.60 per day PAYE – Reference: 5295429. The successful candidate will need to work in Bristol, however travel is required to other sites and a strong on-site/in-office presence is necessary. Work from home may be offered at some stage, however this will be only for a few days.
Responsibilities:
- Engage with complex problems strategically, working through a significant backlog of work.
- Address underperforming private-sector contracts that require focused attention.
- Deliver all aspects of a responsive housing repairs service including the improvement of empty homes.
- Surveying, works diagnostics, scheduling, contractor management and customer care.
- Lead service area and work as part of the Housing Service Management team.
- Provide confident leadership and clear management across wide-ranging services to ensure effective strategic development and operational delivery of those services.
Qualifications:
- Proven experience in working with a failing service, with a strong track record of delivering successful outcomes.
- Strong focus on compliance, repairs, and customer experience.
This is a full-time role on a Temporary contract basis.
Head Of Service Responsive Repairs (Hybrid) employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Service Responsive Repairs (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Head of Service Responsive Repairs role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your strategic problem-solving skills. Think about how you've tackled complex issues in the past, especially with underperforming services. We want you to showcase your leadership and management prowess!
✨Tip Number 3
Don’t forget to research the company culture and values of the organisations you’re applying to. Tailor your approach to show how your experience aligns with their mission, especially when it comes to improving customer care and compliance.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head Of Service Responsive Repairs (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head Of Service Responsive Repairs role. Highlight your experience with managing repairs services and any successes you've had in improving underperforming contracts. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled complex problems in the past, especially in housing repairs. We love a good story that showcases your leadership skills!
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention any relevant experience you have in this area. Whether it's regulations you've navigated or standards you've upheld, we want to know how you ensure quality and safety in service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Essential Employment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of responsive housing repairs. Brush up on your knowledge about surveying, works diagnostics, and contractor management. Being able to discuss these topics confidently will show that you’re ready to tackle the challenges head-on.
✨Showcase Your Leadership Skills
As a Head of Service, strong leadership is key. Prepare examples from your past experiences where you’ve successfully led teams or improved underperforming services. Highlight how you’ve engaged with complex problems strategically and delivered successful outcomes.
✨Understand the Bigger Picture
Familiarise yourself with the current issues facing the housing sector, especially around compliance and customer experience. This will help you demonstrate your strategic thinking and how you can contribute to the effective development and operational delivery of services.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the specific challenges the company is facing with their private-sector contracts or how they measure success in their responsive repairs service. This shows your genuine interest and strategic mindset.