At a Glance
- Tasks: Lead a specialist team to improve complaint resolution and support families in SEND processes.
- Company: Join a forward-thinking organisation dedicated to enhancing educational experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a supportive environment focused on continuous improvement and learning.
- Why this job: Make a real difference in the lives of families and schools while leading a passionate team.
- Qualifications: Significant experience in EHC plans and strong relational skills with families and schools.
The predicted salary is between 30000 - 40000 £ per year.
Specialist team looking to support improved response and resolution in relation to complaints and disputes. We are looking for a Team leader who has significant experience and expertise in the statutory processes relating to EHC plans and also understands the need to work with families and schools in a relational way to support resolution.
Responsibilities:
- Introduce robust complaint and mediation tracking tailored to SEND
- Triage and manage SEND complaints and mediation requests
- Reduce overdue complaints and escalation risk
- Generate learning and insight to improve practice
- Prepare the system for SEND inspection in relation to complaints
Team Lead - Send Operations in Exeter employer: Essential Employment
As a leading employer in the field of SEND operations, we pride ourselves on fostering a collaborative and supportive work culture that prioritises employee growth and development. Our team leads are empowered to implement innovative solutions while working closely with families and schools, ensuring a meaningful impact in the community. With a commitment to equal opportunities and a focus on professional advancement, we offer a rewarding environment for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead - Send Operations in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the SEND sector, especially those who have experience with EHC plans. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of statutory processes and complaint management. We want you to showcase your expertise and how you can bring that to the team!
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your skills in mediation and relational work with families and schools. Check out our website for tailored opportunities that fit your profile.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Let’s make sure they remember you!
We think you need these skills to ace Team Lead - Send Operations in Exeter
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your significant experience with EHC plans and statutory processes. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Relational Approach Matters:Since this role involves working closely with families and schools, let us know how you’ve successfully navigated these relationships in the past. We’re keen on seeing your interpersonal skills shine through!
Be Specific About Your Achievements:When discussing your previous roles, focus on specific achievements related to complaint tracking and resolution. We love numbers and results, so if you’ve reduced overdue complaints or improved processes, share those details!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Essential Employment
✨Know Your SEND Inside Out
Make sure you brush up on your knowledge of the statutory processes relating to EHC plans. Familiarise yourself with the latest regulations and best practices, as this will show your expertise and commitment to the role.
✨Showcase Your Relational Skills
Prepare examples of how you've successfully worked with families and schools in the past. Highlight your ability to build relationships and resolve disputes effectively, as this is crucial for the Team Lead position.
✨Be Ready to Discuss Tracking Systems
Think about how you would introduce robust complaint and medication tracking tailored to SEND Triage. Be prepared to discuss specific strategies or tools you’ve used in previous roles that could be beneficial in this position.
✨Demonstrate Your Problem-Solving Skills
Come equipped with examples of how you've reduced overdue complaints and managed escalation risks. This will illustrate your proactive approach and ability to generate insights that improve practice.
