At a Glance
- Tasks: Lead a specialist team to improve complaint resolution and support families with EHC plans.
- Company: Join a dedicated organisation focused on enhancing SEND processes and family engagement.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a dynamic team committed to positive change in SEND services.
- Why this job: Make a real difference in the lives of families while leading a passionate team.
- Qualifications: Significant experience in EHC plans and strong relational skills with families and schools.
The predicted salary is between 40000 - 50000 £ per year.
Specialist team looking to support improved response and resolution in relation to complaints and disputes. We are looking for a Team leader who has significant experience and expertise in the statutory processes relating to EHC plans and also understands the need to work with families and schools in a relational way to support resolution.
Responsibilities
- Introduce robust complaint and mediation tracking tailored to SEND
- Triage and manage SEND complaints and mediation requests
- Reduce overdue complaints and escalation risk
- Generate learning and insight to improve practice
- Prepare the system for SEND inspection in relation to complaints
SEND Complaints & EHC Plans Lead in Exeter employer: Essential Employment
At Essential Employment, we pride ourselves on fostering a supportive and collaborative work environment that prioritises employee growth and development. As a leader in the SEND sector, we offer unique opportunities to make a meaningful impact while working closely with families and schools in a relational manner. Our commitment to equal opportunities and continuous improvement ensures that you will thrive in your role, contributing to a culture of excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land SEND Complaints & EHC Plans Lead in Exeter
✨Tip Number 1
Network like a pro! Reach out to professionals in the SEND sector on LinkedIn or at local events. Building connections can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of EHC plans and complaint resolution processes. We want to see you confidently discuss how you can improve practices and support families effectively.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. We love hearing about how you've successfully managed complaints or worked collaboratively with schools and families to resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates ready to make a difference in the SEND community.
We think you need these skills to ace SEND Complaints & EHC Plans Lead in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with EHC plans and complaint resolution. We want to see how your skills align with our mission to support families and schools effectively.
Showcase Your Expertise:Don’t hold back on sharing your knowledge of statutory processes and mediation techniques. We’re looking for someone who can lead our team with confidence, so let us know how you’ve done this in the past!
Be Relational:Since we value working with families and schools, include examples of how you've built relationships in previous roles. This will show us that you understand the importance of collaboration in resolving complaints.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Essential Employment
✨Know Your SEND Inside Out
Make sure you brush up on your knowledge of the statutory processes related to EHC plans. Familiarise yourself with the latest legislation and best practices, as this will show your expertise and commitment to the role.
✨Showcase Your Relational Skills
Since the role involves working closely with families and schools, be prepared to discuss your experience in building relationships. Share specific examples of how you've successfully navigated disputes or complaints in a collaborative manner.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific complaints or mediation requests. Think through potential scenarios beforehand and outline your approach to resolving them effectively while keeping the needs of all parties in mind.
✨Demonstrate Your Analytical Mindset
Highlight your ability to generate insights from complaints data. Be ready to discuss how you've used tracking systems in the past to improve practice and reduce overdue complaints, showcasing your proactive approach to problem-solving.
