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- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a dynamic team in Rochford with a focus on customer service.
- Benefits: Earn £15.99 per hour with full-time hours on a temporary basis.
- Other info: Opportunity to gain experience in a fast-paced tech environment.
- Why this job: Kickstart your career in IT while helping others solve tech problems.
- Qualifications: Basic IT knowledge and a passion for customer service required.
The predicted salary is between 30000 - 32000 £ per year.
IT Support Officer needed in Rochford Paying £15.99 per hr ref 22402 Full time hours on a temporary basis.
Key Responsibilities:
- Provide first-line technical support via the Service Desk, offering excellent customer service.
- Log, diagnose, and resolve IT incidents and service requests efficiently.
- Escalate complex issues to Technical Analysts where appropriate.
- Carry out hardware commissioning and decommissioning (laptops, desktops, peripherals).
- Support Microsoft technologies including Windows, Office 365, and related applications.
- Assist with the setup of user accounts, equipment, and system access.
- Maintain accurate records in line with ITIL-based service management processes.
- Support the delivery of Digital, Data and Technology services across the organisation.
If you are interested in the role, please email your CV quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Locations
IT Support Officer in Essex, Rochford employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer in Essex, Rochford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common IT support scenarios and how you'd handle them. This will help you feel more confident and ready to impress with your problem-solving skills.
✨Tip Number 3
Show off your tech skills! If you get the chance, demonstrate your knowledge of Microsoft technologies or any relevant software during the interview. Bring examples of how you've resolved issues in the past to back up your claims.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the IT Support Officer. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace IT Support Officer in Essex, Rochford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how you've provided first-line technical support and resolved IT incidents before, so don’t hold back on those details!
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, include examples of how you've helped users in the past. We love seeing candidates who can communicate effectively and keep a cool head under pressure.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon unless it's necessary. Make it easy for us to see why you’re the right fit for the IT Support Officer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Essential Employment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Windows and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve mastered.
✨Customer Service is Key
Since the role involves providing first-line support, think of examples where you've delivered excellent customer service. Prepare to share how you handled difficult situations or resolved issues for users effectively.
✨Get Familiar with ITIL Processes
Understanding ITIL-based service management processes will give you an edge. Familiarise yourself with how incidents are logged and resolved, and be prepared to discuss how you maintain accurate records.
✨Practice Problem-Solving Scenarios
Anticipate technical scenarios that might come up during the interview. Practice explaining how you would diagnose and resolve common IT issues, and don’t hesitate to ask clarifying questions if needed.