Senior Customer Service Advisor – Revenues & Benefits (Enfield, £18.92ph) – PAYE Reference: RQ1743885
We are looking for an energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service. You will provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries, operating as part of a team to deliver efficient day‑to‑day operation of the first point of contact for customer and online support services. You will enable customers to resolve issues first‑time and encourage and support customers to self‑serve.
This role focuses on advising customers on complex enquiries relating to the billing, collection and recovery of council tax and assisting customers with queries relating to housing benefit and council tax support. You will be a specialist advisor on council tax.
- Shift: 9am – 5pm, Monday to Friday.
- Work location: Office twice a week (may need more days if required) and working from home.
- Specialist knowledge: Full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies.
- Systems: Civica systems such as Open Revenues and D360.
This is a full‑time temporary role.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre‑employment checks including references.
