At a Glance
- Tasks: Handle inbound calls and provide advice and support during night shifts.
- Company: Join a supportive team at a leading call centre.
- Benefits: Flexible hours, competitive pay, and valuable experience in customer service.
- Other info: Opportunity for temporary or full-time roles with career growth potential.
- Why this job: Perfect for night owls looking to make a difference while earning.
- Qualifications: Experience with computers and telephony skills required.
The predicted salary is between 12 - 15 £ per hour.
We have 2 call centre roles available. Temporary role initially until the end of August to be reviewed. 22 hours per week, working from 5pm to 10:30pm, taking inbound calls and offering out of hours advice and support service.
The successful applicant must have an Enhanced DBS check.
Working on a 3 week rolling rota:
- Week one: 17:00 to 22:30, Monday to Friday (weekend off)
- Week two: 17:00 to 22:30, Monday to Friday (weekend off)
- Week three: 09:00 to 21:00, Saturday and Sunday (Monday to Friday off)
We also have a full-time role of 37 hours, working from 11:00pm to 7:00am. The role is shift-based across 7 days, with a shift pattern from 23:00 to 07:00, working permanent night duty. They are on a 3 week rota and their shifts include weekend working.
We require applicants with experience of using computers and telephony skills. The successful applicant must have an Enhanced DBS check.
If you are interested in the role, please apply on our website with your CV, alternatively you can email your CV quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always hear from us by phone if we are able to take your CV forward to the next stage.
Night call centre advisor in Derby employer: Essential Employment
As a Night Call Centre Advisor with us, you will join a supportive and dynamic team dedicated to providing essential out-of-hours advice and support. Our flexible shift patterns allow for a healthy work-life balance, while our commitment to employee development ensures that you have opportunities to grow within the organisation. Located in a vibrant area, we offer a unique chance to make a meaningful impact during the night hours, all within a culture that values inclusivity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Night call centre advisor in Derby
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research the company and understand what they value in a Night Call Centre Advisor. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves taking inbound calls, it’s crucial to sound confident and clear. Try mock calls with friends or family to get comfortable with the format.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. They might give you insider tips about the interview process or even put in a good word for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Night call centre advisor in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in call centre roles or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your telephony skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Night Call Centre Advisor role. Keep it friendly and professional, and let us know why you’re excited about joining our team.
Follow the Application Instructions:We’ve made it easy for you! Apply through our website with your CV attached. If you prefer, you can also email your CV, but make sure to quote the reference number. Following these steps helps us process your application smoothly.
Be Prepared for Checks:Just a heads up, we’ll need to do some pre-employment checks, including references and an Enhanced DBS check. So, have your documents ready and be prepared for a quick chat if we move forward with your application!
How to prepare for a job interview at Essential Employment
✨Know Your Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be ready to discuss how you can adapt to the 3-week rolling rota and your availability for both the part-time and full-time roles.
✨Showcase Your Communication Skills
As a night call centre advisor, strong communication is key. Prepare examples of how you've effectively handled calls or provided support in previous roles. This will demonstrate your ability to offer advice and assistance under pressure.
✨Highlight Your Tech Savvy
Since the role requires experience with computers and telephony, be prepared to talk about your technical skills. Mention any relevant software or systems you've used, and how quickly you can learn new technologies.
✨Prepare for the DBS Check
Understand that an Enhanced DBS check is a requirement. Be ready to discuss your background and any relevant experiences that would reassure the interviewer of your suitability for the role.
